Felicia Keams
Tempe,AZ
Summary
To gain employment with a company or Institution that offers me a consistently positive atmosphere to learn and implement new technologies for the betterment of the organization.
Overview
17
17
years of professional experience
Work History
Cashier
Chervon
6930 E. Thomas Rd, Scottsdale, AZ 85251
08.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Manager
McDonald's
125 N 24th Street, Phoenix, Arizona, 85034
05.2023 - 02.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Manager
Burger King
03.2018 - 05.2022
- Prepare and interpret business reports and schedules, analyze data and develop solutions to ensure operating goals are achieved
- Assists the General Manager by overseeing assigned shifts, monitoring brand standards execution and adherence, and directs hourly staff to achieve guest service standards in a clean and pleasant environment
- Develops and coach’s hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
- Works with the General Manager to attract, hire, onboard, and retain competitive hourly talent to meet staffing requirements
Packer
Joy Cone
03.2018 - 05.2019
- Responsible for cone quality, row counts and feeding cones onto the line
- Responsible for making and sealing cases
- Responsible for proper operation of Jacket and Syrup Dispenser
- Responsible for sorting and stacking rows of cones onto cooling racks.
Food Server Worker
Subway
09.2015 - 02.2018
- Prepare a daily report that verifies transactions
- Work quickly and concisely under pressure
- Understand what is inclusive of a reimbursable meal
- Ensure storage of food in a proper and sanitary manner
- Organize and assist in major cleaning of refrigerators, freezers, and cooking and serving equipment at the regularly scheduled intervals
- Ensure food items and supplies are checked in as they arrive
- Ensure daily cleaning and sterilization of all dishes, silverware, and cooking utensils
- Promote good public relations
- Attend in-service meetings as scheduled by the General Manager/Lead
- Proper utilization of leftovers as required
- Maintain a constant sense of cost control
- Adhere to all HACCP regulations for sanitation, food handling, and storage
- Adhere to the uniform policy
- Communicate with the Kitchen Manager daily to understand and properly prepare menu for the day
- Serve food at proper portions as requested
- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters, steam kettles, and all other cooking and serving equipment
- Measure and mix ingredients according to standardized recipes using blenders, mixers, grinders, slicers, and other preparation equipment to prepare entrees, soups, salads, sandwiches, gravies, desserts, sauces, casseroles, and Other food items
- Bake, roast, broil, boil, and steam meats, fish, vegetables, and other foods
- Observe and test food being cooked by tasting, smelling, and taking temperature to assure it is cooked
- Wash, peel, and cut, and shred vegetables and fruits to prepare them for use
- Baked bread, rolls, cakes, and pastries
- Other related duties as assigned
Waitress
Denny Restaurant
04.2014 - 08.2015
- Responsibility of taking food and beverage orders and must enter all orders as quickly as possible while maintaining the proper sequence
- Waitresses serve ordered food and beverages in their section and to other sections as well no other waitress is available for the task
- Waitresses must also coordinate with the kitchen to make sure that service is on time and the quality of the food is according to the company’s standards
- In general, Waitresses perform all delegated tasks as directed by the management and make sure that all the company’s operational guidelines are upheld
- Collect payments from customers
- Write patrons food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Take orders from patrons for food or beverages
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Serve food and/or beverages to patrons prepare and serve specialty dishes at tables as required.
Office Assistant
Tuba City Workforce
05.2011 - 08.2011
- Answers and routes telephone calls convey information both orally and in writing
- Answers inquiries from parents, staff, students, and other clients regarding departmental rules, regulations, policies and procedures; directs clients to appropriate resources; acts as office receptionist greeting and directing visitor’s schedules and coordinates meetings for supervisor; provides materials, and initiates requests for information when required
- Use personal computer and a host of other office software applications, including word processing, email, and file management tools’ create and maintain files in Excel.
Housekeeping
Wyndham Resort
05.2008 - 12.2009
- Responsible for the general cleaning and upkeep of guestrooms and other assigned areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction
- Pick up extra cleaning and guest room supplies in the Housekeeping department
- Clean assigned quota of rooms daily according to standards
- Maintain a clean and neat area at all times
- Replace guest room amenities as necessary
- Report all maintenance problems to Supervisor and Engineering
- Keep linen closets clean
- Stock area for next day
- Remove in-room dining tables and trays from guest rooms and hallways respond to all guest requests appropriately and in a courteous, timely manner
- Keep the supply cart neat and organized at all times
- Check all equipment prior to and after use to ensure it is in good working order
- Report and deliver lost and found items to the Housekeeping office
- Ensures that superior guest service is provided through fast, flawless, and spotless service standards.
Education
Certificate -
Empire Beauty School
03.2015
Diploma - undefined
Tuba City High School
05.2011
undefined
Sinagua High School
05.2009
undefined
Coconino High School
05.2008
Skills
- Product Organization
- Product Inspection
- Temperature Control
- Labeling
- Equipment Inspection
- Customer service
- Supply Management
- Preventive Maintenance
- Crew Management
- Weighing and Measuring
- Quality Control
- Food Safety Regulations
- Customer assistance
References
- Marilyn McCabe, P.O. Box 5084, Shiprock, New Mexico, 87420, (505) 612-9965
- Teresa Mayweather, Phoenix, Arizona, (480)931-0421
- Leslie Hosteen, Cameron, Arizona, (928)280-8236
- Jessica Akee, Tuba City,Arizona, (928)280-8285
Training
- Basic Food Training Workforce
- Food Safety at Workplace
- Safe Hands, Safe Food Presentations
- Glove and Hand washing Audits
- Food Establishment Sanitation
- Disposal of Hazardous household waste and Food
- Food Handler Permit
Timeline
Cashier
Chervon
08.2024 - 04.2025
Manager
McDonald's
05.2023 - 02.2024
Shift Manager
Burger King
03.2018 - 05.2022
Packer
Joy Cone
03.2018 - 05.2019
Food Server Worker
Subway
09.2015 - 02.2018
Waitress
Denny Restaurant
04.2014 - 08.2015
Office Assistant
Tuba City Workforce
05.2011 - 08.2011
Housekeeping
Wyndham Resort
05.2008 - 12.2009
Diploma - undefined
Tuba City High School
undefined
Sinagua High School
undefined
Coconino High School
Certificate -
Empire Beauty School