Felicia Kidd

Clinical Supervisor Duties:

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Spearheaded and implemented new projects to expand scope of engagement.
• Creating daily assignment schedule for staff m
• Maintained dosimetry badges
• Maintained Periodic Maintenance on all Clinical Medical Devices
• Created Templates within the EMR

Medical Assistant Duties:

• Communicated with patients, ensuring that medical information was kept private.
• Worked with PA-C, ARNP and MD up to 30 plus patients daily
• Ordered supplies and kept check on inventory levels.
• Scheduled procedures, New patients, and office visits, managed pre-certifications and verified insurance coverage.
• Able to operate C-arm
• Assisted MD with interventional procedures
• Assisted with Blood draw for PRP Procedures
• Performed PRP Microneedling procedures
• Able to operate a centrifuge
• Monitored patient for Infusions
• Maintained cleanliness of exam and procedure rooms

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Maintained transaction security by verifying payment cards against identification.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.