Felicia Kluge
Hoover
Summary
Reliable individual experienced in conducting market research and creating marketing campaigns. Skilled at producing high-quality content to increase sales and conversion rates. Recognized as strong team player with exceptional communication skills.
Overview
10
10
years of professional experience
Work History
Elite Service Athlete
Nike World Headquarters
10.2022 - Current
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Marketing Assistant
Hercules Sealing Products
10.2019 - 07.2022
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Wrote engaging and successful marketing, advertising, and website copy.
Insider Sales Representative
Hercules Sealing Products
05.2017 - 10.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
Customer Service Representative
The Office Gurus
12.2015 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Human Resource Specialist
US Army
07.2013 - 09.2014
Education
Master of Science - Leadership And Management
Purdue University
West Lafayette, IN08.2024
Bachelor of Science - Mass Communications
Purdue University
West Lafayette, IN04.2021
Skills
- Project Management
- Business Communications
- Digital Content Generation
- Adobe Creative Cloud
- Microsoft Office
- Slack
- Salesforce
- Marketo
- Proofreading
- Copywriting
Affiliations
Salute Veteran Honor Society
Timeline
Elite Service Athlete
Nike World Headquarters
10.2022 - Current
Administrative Marketing Assistant
Hercules Sealing Products
10.2019 - 07.2022
Insider Sales Representative
Hercules Sealing Products
05.2017 - 10.2019
Customer Service Representative
The Office Gurus
12.2015 - 05.2017
Human Resource Specialist
US Army
07.2013 - 09.2014
Master of Science - Leadership And Management
Purdue University
Bachelor of Science - Mass Communications
Purdue University
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