Felicia Lane
Iron Mountain
Summary
Dedicated professional with experience in housekeeping and customer service. Skilled in maintaining high hygiene standards and quickly adapting to changing priorities, ensuring a welcoming environment and guest comfort.
Overview
11
11
years of professional experience
Work History
Housekeeper
AmericInn by Wyndham
Iron Mountain, MI
09.2025 - Current
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Executed thorough cleaning tasks in public areas, enhancing guest satisfaction and comfort.
- Utilized proper cleaning techniques and equipment to maintain facility appearance and safety.
- Assisted with laundry duties, ensuring timely availability of clean linens for guest use.
- Responded promptly to guest requests for additional amenities or housekeeping services.
- Adapted quickly to changing priorities and special requests from guests during peak periods.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cashier
Dollar General
Iron Mountain, MI
06.2024 - 12.2025
- Processed customer transactions efficiently using POS systems to ensure accurate sales reporting.
- Maintained clean and organized checkout area to enhance customer experience and streamline operations.
- Assisted customers with product inquiries and provided recommendations to improve satisfaction.
- Managed cash register, balanced drawers, and resolved discrepancies to maintain financial integrity.
- Monitored inventory levels and restocked shelves to ensure product availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Walmart
Iron Mountain, MI
03.2015 - 09.2017
- Trained new cashiers on procedures and best practices for optimal performance and compliance.
- Implemented promotional displays to increase sales visibility and drive customer engagement.
- Collaborated with team members to uphold store policies and promote a positive work environment.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Iron Mountain High School
Iron Mountain, MISkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Bed making proficiency
- Dusting furniture
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Sorting and washing laundry
Timeline
Housekeeper
AmericInn by Wyndham
09.2025 - Current
Cashier
Dollar General
06.2024 - 12.2025
Cashier
Walmart
03.2015 - 09.2017
High School Diploma -
Iron Mountain High School