Felicia Leahy
19030 Morrissey Circle ,Ne
Summary
Dynamic customer service professional with a proven track record at Eyman Plumbing, excelling in client relationship building and effective communication. Skilled in data entry and payment processing, I enhance operational efficiency and ensure high satisfaction rates through empathetic support and tailored solutions. Committed to fostering positive client experiences.
Overview
11
11
years of professional experience
Work History
Client Services Member Representative
Midwest Laboratories
Omaha, NE
04.2025 - Current
- Assisted clients in navigating services and resolving inquiries efficiently.
- Managed client accounts, ensuring accurate information and prompt updates.
- Coordinated communication between clients and laboratory teams to streamline processes.
- Developed training materials to enhance team understanding of client service protocols.
Cashier Greeter
Buffalo Wild Wings
Omaha, NE
10.2015 - 02.2016
- Assisted clients in navigating services and resolving inquiries efficiently.
- Managed client accounts, ensuring accurate information and prompt updates.
- Coordinated communication between clients and laboratory teams to streamline processes.
- Developed training materials to enhance team understanding of client service protocols.
Childcare Provider
Elite Childcare and Preschool
Gretna, NE
06.2024 - 03.2025
- Supervised daily activities to ensure a safe and nurturing environment for children.
- Developed engaging lesson plans that promoted cognitive and social development in preschoolers.
- Implemented behavioral management strategies to encourage positive interactions among children.
- Collaborated with parents to discuss children's progress and address any developmental concerns.
Ambulatory Scheduler
Children’s Nebraska
Omaha, NE
03.2022 - 06.2022
- Coordinated scheduling for clinical staff, ensuring optimal coverage and efficiency.
- Managed appointment scheduling using electronic health record systems to enhance patient flow.
- Communicated with departments to resolve scheduling conflicts and improve operational efficiency.
- Collaborated with healthcare providers to streamline appointment processes and reduce wait times.
Customer Service Representative
Eyman Plumbing
La Vista, NE
08.2021 - 03.2022
- Resolved customer inquiries through effective communication and active listening techniques.
- Assisted customers with product selection, providing tailored recommendations based on individual needs.
- Managed order processing and tracking using company-specific software systems for accuracy.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
Office Associate
Heartland Lawns
Omaha, NE
03.2021 - 08.2021
- Assisted in managing daily office operations to ensure efficient workflow.
- Processed customer inquiries and directed them to appropriate departments for resolution.
- Maintained accurate records of service requests and client communications.
- Supported team in scheduling appointments and coordinating service delivery logistics.
Customer Service Representative
H&H Automotive
10.2019 - 04.2021
- Assisted customers with inquiries, providing accurate information on products and services.
- Resolved customer complaints efficiently, ensuring high satisfaction rates.
- Processed orders and returns accurately, maintaining clear communication throughout the process.
- Collaborated with team members to streamline customer service processes.
Toddler Teacher
Academic Adventures Child Development Center
Omaha, NE
06.2017 - 09.2017
- Developed engaging lesson plans that promote early childhood development and learning.
- Implemented daily activities to foster social, emotional, and cognitive skills in toddlers.
- Collaborated with parents to assess individual children's needs and developmental progress.
- Maintained a safe and nurturing classroom environment conducive to exploration and learning.
Education
Certified Nursing Assistant -
Quality Career Pathways
Omaha, NEHigh School Diploma -
Elkhorn High School
Omaha, NE05.2015
Skills
- Strong empathy
- Client relationship building
- Data entry proficiency
- Customer support
- Call center experience
- Payment processing
Timeline
Client Services Member Representative
Midwest Laboratories
04.2025 - Current
Childcare Provider
Elite Childcare and Preschool
06.2024 - 03.2025
Ambulatory Scheduler
Children’s Nebraska
03.2022 - 06.2022
Customer Service Representative
Eyman Plumbing
08.2021 - 03.2022
Office Associate
Heartland Lawns
03.2021 - 08.2021
Customer Service Representative
H&H Automotive
10.2019 - 04.2021
Toddler Teacher
Academic Adventures Child Development Center
06.2017 - 09.2017
Cashier Greeter
Buffalo Wild Wings
10.2015 - 02.2016
Certified Nursing Assistant -
Quality Career Pathways
High School Diploma -
Elkhorn High School