FELICIA Lee
Fairburn,GA
Summary
Senior-level, certified project manager with deep expertise in permitting operations, compliance, contract administration, and regulatory affairs across fast-moving, highly regulated environments. Known for owning complex permitting ecosystems, leading multi-team project lifecycles, and driving operational excellence through data, process improvement, and cross-functional leadership. Adept at transforming ambiguous challenges into structured, scalable solutions using analytical rigor, creative problem-solving, and advanced reporting tools.
Overview
15
15
years of professional experience
Work History
Senior Permitting Manager
Flock Safety
05.2022 - Current
- Serve as the primary liaison for permitting requirements across government agencies, homeowner associations, operations teams, and external partners.
- Ensure all permit packages meet customer specifications through strong version control, documentation accuracy, and compliance alignment.
- Manage inquiries, revisions, and feedback across internal and external stakeholders for assigned territories.
- Use data, reporting, and performance metrics to track progress, identify bottlenecks, and improve transparency across permitting workflows.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
Project Manager – Permitting & Legal Team
REEF Technology
09.2019 - 05.2022
- Directed the full permitting lifecycle across 32 U.S. states and the United Kingdom, including application preparation, processing, documentation, and legal review.
- Built strong partnerships with executives and internal teams through weekly collaboration and status meetings supporting global launch and compliance initiatives.
- Standardized and streamlined permitting processes to eliminate inefficiencies and align operational priorities.
- Managed three direct reports, providing coaching, scheduling, performance feedback, and training development.
- Acted as a permitting SME, advising C-suite and departmental leaders on best practices, regulatory considerations, and performance insights.
- Conducted regulatory research across multiple jurisdictions to define permitting paths and ensure compliance.
- Maintained license stability by tracking renewals, submitting payments, and monitoring regulatory changes.
Contract Manager I & II – Legal Compliance Projects
Sprint Business
12.2012 - 10.2018
- Led process improvement initiatives to refine tools, enhance operational efficiency, and manage key legal compliance projects, including a contract repository.
- Served as the centralized point of contact for contract administration, reviewing complex agreements for accuracy and compliance.
- Directed contract modification and review processes, coordinating with internal and external stakeholders to deliver high-quality agreements.
- Negotiated contracts, executed purchase orders, and managed bidding procedures to support organizational objectives.
- Built strong stakeholder relationships through weekly meetings to communicate expectations, progress, and project needs.
- Managed, supervised and controlled execution of contracts up to $1,500,000
Project Coordinator
Sprint Business
11.2010 - 12.2012
- Supported project and change management initiatives in a fast-paced, deadline-driven environment.
- Communicated project expectations clearly to cross-functional teams and external partners.
- Managed full project lifecycle activities including planning, monitoring, communication, and documentation.
- Resolved customer escalations quickly by synthesizing issues and providing step-by-step guidance.
- Designed dashboards and metrics to analyze customer service levels and support decision-making.
Education
Certificate - Project Management Professional
Gwinnett Technical College
Lawrenceville, GA2018
B.S. - Psychology
North Carolina A&T State University
Skills
- Microsoft 365 (Teams, SharePoint, OneDrive, Planner)
- Tableau
- Power BI
- Advanced Excel (Pivot Tables, Power Query)
- Asana
- Salesforce
- Smartsheet
- ServiceNow
- Google Workspace
- Adobe Acrobat Pro
- AI-Assisted Workflow Tools (Microsoft Copilot, ChatGPT)
- Permitting
- Regulatory Compliance
- Data Analysis
- Process Optimization
- Project Lifecycle Management
- Stakeholder Engagement
- Contract Management
- Cross-Functional Leadership
- Business Process Management
- Risk Mitigation
- Reporting & Dashboards
- Operational Excellence
Timeline
Senior Permitting Manager
Flock Safety
05.2022 - Current
Project Manager – Permitting & Legal Team
REEF Technology
09.2019 - 05.2022
Contract Manager I & II – Legal Compliance Projects
Sprint Business
12.2012 - 10.2018
Project Coordinator
Sprint Business
11.2010 - 12.2012
Certificate - Project Management Professional
Gwinnett Technical College
B.S. - Psychology
North Carolina A&T State University