Felicia Leonard
Buffalo,NY
Summary
Dynamic professional with extensive experience in production and customer service, notably at Trucann, where I led a team to consistently meet daily output goals. Proficient in data entry and inventory control, I excel in fostering strong client relationships and enhancing operational efficiency through effective communication and problem-solving skills.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Production
Trucann
North Tonawanda, NY
06.2024 - 08.2026
- Packaged and processed 1000-2000 units daily for timely sales fulfillment.
- Lead a team of 4 or more to success
- Follow and execute recipes to a T.
- Recorded all completed work in a spreadsheet for accurate tracking and reporting.
- Maintained clean and organized workspace, while contributing to overall team productivity.
Porter
Montana international
Grand Island, NY
05.2024 - 06.2026
- Managed facility access by controlling keys and security codes to enhance security.
- Maintained cleanliness of multiple buildings to ensure safe and pleasant environments for users.
- Executed tasks independently, demonstrating strong self-direction and accountability.
Inventory Control Clerk
Tops Friendly Markets
Lancaster, NY
05.2022 - 05.2024
App chef
Mangia Italian Restaurant
Orchard Park, NY
01.2023 - 05.2023
Guest services and deli associate
Korner market
Hamburg, NY
11.2022 - 01.2023
- Key holder, Opened store on time to maintain operations., Crafted breakfast sandwiches using fresh ingredients to provide quality options for customers. and pizza, Prepared lunch items and pizza for daily service.. Processed cash transactions accurately to ensure smooth sales operations. and Executed cleaning tasks to uphold a clean and inviting work environment.
- Prepared deli meats, cheeses, and sandwiches for Korner market customers.
- Sliced meats and cheeses using deli slicers and kitchen knives.
- Stocked display cases with fresh products and packaged items.
Doughnut Specialist
Krispy Kreme
Melbourne, FL
02.2022 - 10.2022
- Coordinated production schedules and daily workflow for Krispy Kreme doughnuts to ensure timely output.
- Processed and decorated doughnuts overnight in a fast-paced bakery environment.
- Trained team members on guest service and store standards, and enhanced customer experience.
- Monitored glaze room supplies and ingredient inventory to maintain operational efficiency.
Server
Waffle House
Palm Bay, FL
11.2021 - 02.2022
Picker/Packer
Rite Aid
Liverpool, NY
07.2021 - 09.2021
Guest Service Representative
RPM Raceway
Syracuse, NY
06.2021 - 09.2021
- Guided guests in selecting appropriate races, and enhancing their overall experience.
- Inform guests of rules and regulations.
- Collect cash and credit payments.
- Balanced cash drawer at end of shifts, confirming accuracy in financial reporting.
- Executed cleaning and closing duties, ensuring the facility met cleanliness and safety standards.
Cashier/Customer Service
Dunkin' Donuts
Rome, NY
03.2019 - 03.2021
- Upheld exceptional customer service standards when interacting with all guests, including difficult situations.
- Received numerous compliments and positive feedback through online surveys, reflecting commitment to customer satisfaction.
- Navigated point-of-sale system effectively to process transactions.
- Prepared guest orders promptly while adhering to service protocols to enhance overall dining experience.
- Demonstrated a friendly and upbeat demeanor while interacting with guests.
- Maintained cleanliness of restaurant and surrounding areas throughout shifts.
Lead Server/Hostess/Cook/Dishes/
Denny's
Rome, NY
11.2012 - 03.2021
- Created comfortable and exhilarating experiences for guests, from arrival to departure. Welcomed guests by opening doors, greeting them, seating them, and suggesting menu items. Took drink and meal orders, entered them into the point of sale, and served orders promptly. Processed payments and consistently invited customers to return.
- Managed operations in the absence of management, including counting drawers, establishing seating charts, overseeing server activities, resolving customer issues, cooking, handling dishes, and managing cash deposits.
- Fostered strong customer relations, resulting in a high number of repeat and regular customers.
- Collected numerous compliments and positive customer online survey results.
Laborer
Store Scan Shred
Rome, NY
10.2017 - 02.2018
- Operated pallet jack to transport heavy loads, ensuring timely loading and unloading.
- Performed heavy lifting to facilitate seamless loading and unloading operations.
- Unloading trucks filled with boxes of documents.
- Operated conveyor belt to move items efficiently.
- Palletized boxes for organized storage and efficient retrieval.
- Organization of boxes on shelves.
- Locate boxes to be shredded or scanned.
Shoe Expeditor
Macy's
Houston, TX
12.2014 - 04.2015
- Organized stockroom by systematically arranging items to enhance accessibility and efficiency
- Performed weekly audits on sales floor to ensure compliance with store standards
- Conducted inventory checks in stockroom to track items
- Retrieve merchandise for sales associates in fast paced environment
- Paired shoes and labeled boxes accurately to enhance customer experience
- Displayed shoes on sales floor and clearance rack to maximize visibility and attract customer interest
Sandwich Artist
Subway
Rome, NY
08.2008 - 08.2013
- Facilitated customer service and food preparation as key holder, managed cash drawer, and implemented process changes.
- Handled inquiries and resolutions, answered phones, and managed inventory effectively.
- Prepared Subway sandwiches to customer specifications using fresh breads, meats, and vegetables.
- Operated point-of-sale system to process Subway orders and payments accurately.
- Maintained food safety standards while handling ingredients and kitchen surfaces.
Painter/Laborer
CLJ Painting
Rome, NY
01.2009 - 01.2012
- Meticulous prep and painting indoors.
- Lifted and transported heavy materials, including ladders, paint, wood, and sheetrock to job sites.
- Assisted setup and cleaning of job sites.
- Collaborated with customers to clarify project requirements and achieve desired results.
- Evaluated and determined the accurate material costs to maintain project profitability.
- Prepared detailed cost estimates to align project budgets with client expectations.
Customer Service/Cashier
Salvation Army
Rome, NY
09.2007 - 06.2008
- Resolved customer inquiries to enhance satisfaction and loyalty., Processed transactions and balanced cash drawer to ensure accurate financial handling.
- Maintained tidy and safe environment through regular cleaning and organization., Conducted inventory management to track stock levels and prevent shortages., Coordinated deliveries to ensure timely arrival of goods to customers.
- Greeted shoppers and provided courteous service at Salvation Army thrift store register.
- Processed sales transactions using point-of-sale system and accepted cash, card, and coupons.
- Balanced cash drawer and prepared register reports for Salvation Army daily closing.
Cook
El Chico's
Rome, NY
06.2006 - 08.2007
- Prep Cook, Short order Cook, Customer Service
- Answered incoming phone calls, providing timely assistance to enhance customer satisfaction., Conducted inventory checks, ensuring optimal stock levels for uninterrupted service., Managed cash drawer operations, maintaining accuracy in transactions to support financial integrity.
- Prepared menu items for El Chico’s kitchen using fresh ingredients and recipe standards.
- Grilled, fried, and sautéed foods for El Chico’s guests during busy service periods.
- Monitored food temperatures and cooking times to support El Chico’s safety practices.
Dishwasher
Applebee's
Rome, NY
10.2003 - 06.2006
- Managed hot food preparation to ensure customer satisfaction
- Operated dish machines and maintained proper wash, rinse, and sanitized cycles.
- Sorted dirty wares and organized clean items for steady Applebee's kitchen flow.
- Cleaned dishes, glassware, and utensils for Applebee's kitchen service.
- Prepared cold food in high-volume kitchen to meet quality standards
Education
High school diploma -
Rome Free Academy
Rome, NY01-2005
Skills
- Data entry and inventory control
- Cash handling
- Customer service and relations
- Microsoft Office proficiency
- Retail sales and merchandising
- Food preparation and safety standards
- Team leadership and supervision
- Problem-solving communication
- Logistics and shipping management
- Order fulfillment and processing
- Safety standards in production
- Inventory control
- Cash handling
- Packaging
- Retail math
- Cooking techniques
- Special order processing
- Math
- Assembly
- Sanitation
- Busser
- Employee relationship building
- Shipping & receiving
- Kitchen stations
- Stakeholder management
- ERP systems
- Windows
- Dishwashing
- Budgeting
- Heavy lifting
- Clothing store experience
- Store closing procedures
- Sales processing
- Load & unload
- E-commerce
- Serving Experience
- Bartending
- Marketing
- POS
- Packing
- Working with high schoolers
- Logistics operations
- Customer service
- Pricing
- Greeting customers
- Client relations
- Cash register
- Cooking
- Customer inquiry handling
- Merchandising
- Communication skills
- Ability to follow instructions
- Customer engagement
- Teamwork
- Office experience
- Retail sales experience
- Microsoft Outlook
- Store management
- Leadership
- Mobile applications
- Workspace organization
- Warehouse management
- Pseudograms
- Expediting
- Flexibility
- Computer literacy
- Order entry
- Basic math
- Processing cash transactions
- Store opening procedures
- Phone communication
- Pallet jack
- Electronics store experience
- Product knowledge
- Food Preparation
- Complaint resolution
- Order Picking
- Administrative experience
- Microsoft Powerpoint
- Order fulfillment
- Databases
- Troubleshooting
- Forecasting
- Technology sales
- Microsoft Word
- Sautéing
- Product demos
- Phone etiquette
- RF scanner
- Payment card processing
- Computer skills
- Customer relations
- Logistics
- Grocery store
- Production management
- Mentoring
- Driving
- Guest services
- Making change
- Inventory management
- Clean workspace maintenance
- Assembly line
- Time management
- Serving
- Warehouse experience
- Face-to-face service
- Supply chain
- Typing
- Record keeping
- Supervising experience
- Depositing cash
- Conflict resolution
- Writing skills
- Manufacturing company experience
- Payment verification
- Host/Hostess
- Attention to detail
- Balancing cash drawers
- Square (POS)
- Manufacturing operations
- Problem solving
- Italian cuisine
- Cleaning Experience
- Register operations
- Sales promotion
- Client rapport building
- Restaurant experience
- Micros POS
- Management
- Food Service
- Convenience store experience
- Food safety
- Sales
- Merchandising display arrangement
- Customer communication
- Guest relations
- Manufacturing
- Production
- POS systems
- Cross-selling
- Retail price checking
- Team management
- Professional networking
- Warehouse management system
- Customer retention
- Nutritional support
- Achieving sales targets
- Operational leadership
- Team supervision
- Stock rotation
Personal Information
- Title: Artist
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
Driver's License, ServSafe
Languages
English
Additional Information
- Authorized to work in the US for any employer
- SKILLS:
- Customer service, Problem solver, Creative, Organization, Peer mediator, Inventory, Answering phones
Timeline
Production
Trucann
06.2024 - 08.2026
Porter
Montana international
05.2024 - 06.2026
App chef
Mangia Italian Restaurant
01.2023 - 05.2023
Guest services and deli associate
Korner market
11.2022 - 01.2023
Inventory Control Clerk
Tops Friendly Markets
05.2022 - 05.2024
Doughnut Specialist
Krispy Kreme
02.2022 - 10.2022
Server
Waffle House
11.2021 - 02.2022
Picker/Packer
Rite Aid
07.2021 - 09.2021
Guest Service Representative
RPM Raceway
06.2021 - 09.2021
Cashier/Customer Service
Dunkin' Donuts
03.2019 - 03.2021
Laborer
Store Scan Shred
10.2017 - 02.2018
Shoe Expeditor
Macy's
12.2014 - 04.2015
Lead Server/Hostess/Cook/Dishes/
Denny's
11.2012 - 03.2021
Painter/Laborer
CLJ Painting
01.2009 - 01.2012
Sandwich Artist
Subway
08.2008 - 08.2013
Customer Service/Cashier
Salvation Army
09.2007 - 06.2008
Cook
El Chico's
06.2006 - 08.2007
Dishwasher
Applebee's
10.2003 - 06.2006
High school diploma -
Rome Free Academy