Felicia Lewis
127 W Tisbury Ln
Summary
Dynamic and results-driven professional with extensive experience as a NYS Corrections Officer at Fishkill Correctional Facility. Proven expertise in security procedures and effective verbal communication, successfully implementing de-escalation techniques to manage conflicts. Recognized for maintaining safety and order while fostering a collaborative environment among staff and inmates. Was also trained in how to manage and handle Incarcerated Individuals who have significantly declined in thinking, memory, and reasoning that interferes with their daily life, (Dementia).
Overview
41
41
years of professional experience
Work History
NYS Corrections Officer
Fishkill Correctional Facility
08.1997 - 02.2023
- Enforced facility rules and regulations to maintain safety and security.
- Conducted regular inspections of inmate living areas to ensure compliance with policies.
- Monitored inmate behavior and reported incidents to supervisory staff for appropriate action.
- Assisted in crisis intervention, utilizing de-escalation techniques to manage conflicts effectively.
- Implemented best practices for maintaining order during recreational activities and daily routines.
Food Service Worker
Middletown Psychiatric Center
04.1987 - 07.1997
- Operated food service equipment to prepare and serve meals efficiently.
- Maintained cleanliness and organization of dining areas in compliance with health standards.
- Assisted in inventory management, ensuring adequate stock levels for meal preparation.
- Collaborated with kitchen staff to streamline food preparation processes and improve service speed.
Sales Associate
Playtogs Shopping Plaza
06.1982 - 04.1987
- Assisted customers in selecting clothing items based on preferences and trends.
- Collaborated with team members to manage inventory and restock shelves efficiently.
- Maintained visual merchandising standards to enhance store presentation.
- Provided product knowledge and recommendations to enhance customer satisfaction.
Education
High School Diploma -
Middletown High
Middletown, NY06-1985
Skills
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
- Policy enforcement
- De-escalation techniques
- Leadership qualities
Timeline
NYS Corrections Officer
Fishkill Correctional Facility
08.1997 - 02.2023
Food Service Worker
Middletown Psychiatric Center
04.1987 - 07.1997
Sales Associate
Playtogs Shopping Plaza
06.1982 - 04.1987
High School Diploma -
Middletown High