Felicia Maddox
Gainesville
Summary
Supportive Team Lead with 25 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
26
26
years of professional experience
Work History
Shift Lead
Walgreens
12.2023 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Paraprofessional
Hall County Schools
09.2023 - 12.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Laminated teaching materials to increase durability under repeated use.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted teachers in managing classroom behavior, contributing to a focused and positive learning environment.
- Enhanced student comprehension by providing one-on-one support and carefully tailored instruction methods.
Team Lead
Walmart
01.1998 - 08.2023
- Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Supported sales account managers by providing accurate and detailed reports.
- Trained, coached and mentored new sales associates for maximum performance.
- Kept detailed track of sales and customer information in company system.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Championed company products and increased quarterly revenue.
Education
GED -
Lanier Technical College
Gainesville, Ga.Diploma - Health Information Technology
Lanier Technical College
Oakwood, GACertified Phlebotomy Technician
Medical Institute of Northeast Georgia
Braselton, GA04.2023
Skills
- Daily workflow improvement
- Staff education and training
- Sales expertise
- Complaint resolution
- Multitasking abilities
- Workplace safety
- Production monitoring
- Teacher Assistance
- Classroom Management
- Safety Understanding
- Group and Individual Instruction
- Classroom Technology
- Supervising Student Activities
- Computer Skills
- Google Apps for Education
- Educational Support
- Calm and Patient Demeanor
- Preparing Instructional Materials
- Teacher Support and Collaboration
- State Certification and Accreditation
Timeline
Shift Lead
Walgreens
12.2023 - Current
Paraprofessional
Hall County Schools
09.2023 - 12.2023
Team Lead
Walmart
01.1998 - 08.2023
GED -
Lanier Technical College
Diploma - Health Information Technology
Lanier Technical College
Certified Phlebotomy Technician
Medical Institute of Northeast Georgia
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