Felicia Manzano-Terao
Wahiawa,HI
Summary
Hardworking and well-organized Deli Clerk with nearly 3 years of experience in retail support and service. Works quickly in fast-paced environments. Excellent listening and problem-solving skills. Accurately takes orders and prepares daily food items to satisfy customers. Motivated to learn and grow.
Overview
4
4
years of professional experience
Work History
Delicatessen Clerk
Marukai
Honolulu, Hawaii
06.2019 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Gas Station Lead
Shell Gas Station
Waipahu, HI
06.2015 - 12.2015
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Removed safety hazards, soiled items and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
Crew Member
McDonald's
Wahiawa, HI
07.2014 - 06.2015
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cooked batches of food according to standard recipes.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
Associate of Arts - Animation
Leeward Community College
Pearl City, HI05.2023
Bachelor of Arts - Animation
The Art Institute of California - Hollywood
Hollywood, CA06.2019
Skills
- Customer Service
- Dependable and Cooperative
- Customer Relations
- Cleanliness and Sanitation
- Safe Food Handling
- Janitorial Duties
- Cleaning and Sanitizing
- Time Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Team Player
- Attentive Service
Drawing
I like to dabble in traditional and digital art.
Timeline
Delicatessen Clerk
Marukai
06.2019 - Current
Gas Station Lead
Shell Gas Station
06.2015 - 12.2015
Crew Member
McDonald's
07.2014 - 06.2015
Associate of Arts - Animation
Leeward Community College
Bachelor of Arts - Animation
The Art Institute of California - Hollywood
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