Reading, learning new things and spending time with family and friends
FELICIA MARCH
Chicago,IL
Summary
Outgoing administrative skills with 25 years of experience in administrative support. Expert in Mircosoft with excellent skills and typing abilities. Forward thinking and successful at managing large office organization while streamlining documentation procedures.
Overview
26
26
years of professional experience
Work History
Management and Program Assistant
Bureau of Health Workforce, BHW
Chicago, IL
10.2012 - Current
- Staff Development and Training, of Projects, Personnel Orientation, Government Health Insurance Program Technical Assistance, Technical Advising and Mentoring, Communication (All Levels), Customer Satisfaction and Allegiance, , WI)
- Health Resources and Services Administration (HRSA), Division of Regional Operations (DRO)
- Review, verify and approve staff requests for 75 staff members within DRO
- Provide daily technical assistance to DRO staff on routine program and human resource issues
- Monitor DRO program travel budget in adherence to established agency policy
- Annual travel budget of $700,000
- Recommend and approve staff travel in compliance with agency established priorities
- Prepare travel in the Concur Travel system for 20 staff within the DRO
- Communicate with awarded National Health Service Corp (NHSC) Primary Care clinicians regarding service requirements
- Answer customer service inquiries regarding the NHSC Loan Repayment or Scholarship Program or Nurse Corp Scholarship Program
- Schedule weekly and monthly meetings for the BHW staff
- Attend weekly and monthly meetings
- Prepare reports for use in assessing agency travel needs
- Prepare documentation (spreadsheets/budgets/) as requested for use in evaluating NHSC Scholar Program
- Assist in Marketing and Promotional Events regarding the NHSC Programs
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Conceptualized long-term business requirements and collected input from management regarding process improvement plans.
Management and Program Assistant
U
Chicago, IL
02.2010 - Current
- Office of the Regional Heath Administrator
- Assistant Surgeon General
- Schedule appointments for the Assistant Surgeon General
- Prepare travel
- Attend Building a Healthier Chicago meeting and record notes
- Answer customer service inquiries
- Schedule and arrange meetings
- Maintain staff calendar
- Receive and distribute incoming and outgoing correspondence
- Arrange for travel in Concur Travel system
- Prepare performance reports containing sensitive grantee information
- Managed filing system, entered data and completed other clerical tasks.
- Created and implemented standard operating procedures for records handling.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Law Clerk
Donald Hubert and Associates
Chicago, IL
01.1991 - 12.1993
- Criminal Defense
- File motion & appeals
- Manage Correspondence regarding client cases
- Maintain court docket & attorney schedules
- Distributing mail, photocopying & sorting documents
- Arranged for trials by preparing exhibits, trial briefs, subpoenas and motions.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
Education
Bachelor of Science - Health Care Management
American Intercontinental University
Skills
Communication: Process communications with internal and external customers at federal, state, local levels via telephone, email and face-to-face Ensure successful communication with active listening and probing questionsProblem Solving: Independently resolve in-depth queries and Program non-compliance issues Provide positive support for co-workers and team goalsOrganization and Planning: Experienced in planning and organizational skills that balance work, team support and impromptu responsibilities in a timely and professional mannerADDITIONAL SKILLSMS Office Suite
Additional Information
- AFFLIATIONS , National Employee Treasury Union #230 – Stewart (2011 - to present)
Interests
Timeline
Management and Program Assistant
Bureau of Health Workforce, BHW
10.2012 - Current
Management and Program Assistant
U
02.2010 - Current
Law Clerk
Donald Hubert and Associates
01.1991 - 12.1993
Bachelor of Science - Health Care Management
American Intercontinental University