Felicia Mayon
Houston
Summary
Motivated Internship Student working toward Associate of Applied Science Program; Substance Abuse Counseling degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path and expanding work experience.
Overview
32
32
years of professional experience
Work History
Internship Student
Career And Recovery Resources
09.2023 - Current
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Direct Care Staff
L’Amor Village Residential Treatment Center
10.2019 - 01.2022
- Responsible for managing daily operations of an assisted living facility for foster youth
- Monitored and documented daily residents progress and behavior
- Created a safe and nurturing home environment
- Deescalated any situation that appears tense
- Supervised residents while on outings in the community
- Administered and document daily residents medication
Hospital Sitter
Ann’s Day Services, DFPS, CPS
06.2016 - 01.2019
- Assisted patients who was hospitalized due to illness or injury
- Provided daily supervision and basic child care
- Responsible for doing regular 15-minute bed checks on each individual
- Administered daily medications and documentation
- Maintained daily progress notes
- Maintained a clean, safe and sanitized environment and replenished supplies
- Participated in the development and implementation of each individual treatment program
- Demonstrated positive and effective interpersonal skills when dealing with the patients/families, visitors, peers and other health care team members
Reimbursement Specialist/Insurance Specialist/Medical Biller
Preventice Services
06.2008 - 10.2016
- Followed-up of aging Accounts Receivable insurance claims
- Processed claims that are denied through appeal or reprocessing procedures
- Understood and apply appropriate adjustment types
- Analyzed underpayments and manage the appeals process
- Interpreted Explanation of Benefits including allowed amounts, discounts, in/out-of-network benefits levels, deductibles, coinsurances, and copays
- Applied patient payments to accounts, as needed
- Maintained or exceed the daily goal for accounts worked
Sonny’s Learning Academy
08.2000 - 06.2008
- Prepared daily breakfast and snacks
- AM/PM School Transportation
- Assisted Certified Teacher with lesson planning
- Monitored outdoor activities
- Maintained monthly calendar planning
- Ensured safely for staff and children
Direct Support Professional/ Residential Aide
The Center for the Retarded
08.1991 - 05.1999
- Responsible for instructing and training adults with disabilities, primarily developmental disabilities, within a day program setting
- Assisted with assessments, implements and document programs plans under the direction of program coordinators
- Scheduled and participated in community field trips
- Assisted residents with hygiene, bathing, cooking, laundry and household cleaning
- Monitored and maintained residential home groceries/household supplies
- Administered/supervised medications under the Registered Nurse’s direction
- Maintained daily progress notes accurate and complete
- Assisted with transportation
Education
AAS - Human Services Program; Substance Abuse Counseling
Lone Star College
Houston, TX2024
Medical Billing and Coding - undefined
School of Business
Houston, TX2008
Skills
- Instructional Support
- Providing Feedback
- Documentation and Recordkeeping
- Group Sessions
- Study Materials
- Public Outreach
- Microsoft Office
Timeline
Internship Student
Career And Recovery Resources
09.2023 - Current
Direct Care Staff
L’Amor Village Residential Treatment Center
10.2019 - 01.2022
Hospital Sitter
Ann’s Day Services, DFPS, CPS
06.2016 - 01.2019
Reimbursement Specialist/Insurance Specialist/Medical Biller
Preventice Services
06.2008 - 10.2016
Sonny’s Learning Academy
08.2000 - 06.2008
Direct Support Professional/ Residential Aide
The Center for the Retarded
08.1991 - 05.1999
AAS - Human Services Program; Substance Abuse Counseling
Lone Star College
Medical Billing and Coding - undefined
School of Business
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