Hi, I’m
Felicia McCaine
Mantachie,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
Work History
Surge Staffing
Staffing Specialist
12.2022 - Current
Job overview
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals
- Collaborated with manager to determine department's short and long-term hiring needs
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation
- Advertised job opportunities on social media platforms and job boards
- Recruited and trained over 100 individuals to work in management, hospitality, maintenance, security detail, technology and community programs
Grammar
Quality Control Inspector
10.2020 - 10.2022
Job overview
- Inspected BMW consoles
- Communicated with production team members about quality issues
- Inspected quality of products, taking note of functionality, appearance and other specifications
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
Peak Living
Order Clerk
10.2019 - 08.2020
Job overview
- Position was to order materials for warehouse
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents
- Processed customer orders in line with established policies and procedures
SAS Retail Services LLC
SAS Retail Merchandising
04.2018 - 09.2019
Job overview
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Utilized visual merchandising techniques to effectively showcase products in retail stores
- Developed relationships with key store personnel to support proper product placement and visibility
- Stocked shelves to match planogram images and instructions
Taziki's Mediterranean Cafe
Manager
05.2016 - 04.2018
Job overview
- Managed and motivated employees to be productive and engaged in work
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Onboarded new employees with training and new hire documentation
- Developed and maintained relationships with customers and suppliers through account development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
ASAP PERSONNEL SERVICES
Call Center Representative
02.2014 - 04.2016
Job overview
- Responded to customer calls and emails to answer questions about products and services
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Approved and terminated customer contracts upon request
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Education
Strayer UniversityBirmingham, AL
Associate of Science from Business Administration
06.2026
Ittawamba Community CollegeTupelo, MS
GED
06.2006
Skills
- Training and orientation
- Recruiting and onboarding
- Organizational Development
- File and records management
- Shipping and receiving
- Order picking and processing
- Customer relationships
- Merchandising
- Staff Management
- Administrative support
- Employee training and development
- Invoice Processing
Timeline
Staffing Specialist
Surge Staffing
12.2022 - Current
Quality Control Inspector
Grammar
10.2020 - 10.2022
Order Clerk
Peak Living
10.2019 - 08.2020
SAS Retail Merchandising
SAS Retail Services LLC
04.2018 - 09.2019
Manager
Taziki's Mediterranean Cafe
05.2016 - 04.2018
Call Center Representative
ASAP PERSONNEL SERVICES
02.2014 - 04.2016
Strayer University
Associate of Science from Business Administration
Ittawamba Community College
GED
Additional Information
- Certifications and Licenses , Bartender License
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