Kayla Bumphis
Tupelo,MS
Summary
Professional banking specialist with strong expertise in financial operations, risk management, and regulatory compliance. Demonstrates exceptional ability to collaborate within teams and adapt to changing needs, ensuring seamless workflows and optimal results. Skilled in process improvement, data analysis, and client relations, consistently delivering high-quality outcomes. Known for reliability, integrity, and results-driven approach in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Specialist
Surge Staffing
06.2024 - Current
- Managed full-cycle recruitment processes for diverse roles across multiple industries.
- Developed and maintained strong relationships with hiring managers to understand staffing needs.
- Screened and assessed candidates through interviews and skills evaluations.
- Utilized applicant tracking systems to streamline candidate sourcing and tracking processes.
ACH Specialist
Cadence Bank
06.2020 - 03.2024
- Managed ACH payment processing to ensure timely and accurate transactions.
- Oversaw compliance with NACHA rules to minimize risk and enhance operational integrity.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Collaborated with cross-functional teams to streamline ACH workflows and enhance service delivery.
- Analyzed transaction data to identify trends, recommend process improvements, and reduce errors.
- Led initiatives to automate manual processes, significantly increasing processing speed and accuracy.
- Mentored junior staff on best practices in ACH operations, fostering a culture of continuous improvement.
- Contributed significantly towards achieving organizational goals by consistently meeting or exceeding assigned performance metrics.
- Ensured compliance with NACHA rules and regulations, maintaining a strong understanding of relevant policies and requirements.
- Managed high volumes of incoming and outgoing transactions daily, prioritizing tasks effectively to meet deadlines.
- Collaborated with internal departments to resolve ACH-related issues promptly, ensuring customer satisfaction and timely processing.
- Reduced errors in ACH transactions by providing comprehensive training to team members on industry best practices.
Collections Agent
Alliance Collections Services
07.2019 - 06.2020
- Negotiated payment plans with clients to facilitate timely debt resolution.
- Conducted account reviews to identify overdue payments and escalate unresolved issues.
- Utilized collection software to track accounts and maintain accurate records of communications.
- Mentored junior agents on effective collection strategies and compliance protocols.
Customer Support Specialist
Asurion/iQor
06.2015 - 07.2019
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Documented interactions in CRM system, maintaining detailed records for future reference.
- Collaborated with cross-functional teams to enhance customer service processes and improve outcomes.
- Trained new team members on systems and best practices to promote consistent service delivery.
- Analyzed customer feedback to identify trends and recommend improvements to service protocols.
Education
High School Diploma -
Shannon High School
Shannon05-2002
Skills
- Applicant tracking systems
- Data-driven decision making
- Onboarding processes
- Candidate sourcing
- Screening resumes
- Talent management
- Cold calling
- Candidate tracking
- Contract negotiation
- Work authorizations
- Fee collection
- Onboarding support
Timeline
Talent Acquisition Specialist
Surge Staffing
06.2024 - Current
ACH Specialist
Cadence Bank
06.2020 - 03.2024
Collections Agent
Alliance Collections Services
07.2019 - 06.2020
Customer Support Specialist
Asurion/iQor
06.2015 - 07.2019
High School Diploma -
Shannon High School