Felicia Mcduffie
Whiteville,NC
Summary
Driven professional with a background at Andrew's Counseling and Consulting PLLC, adept in Autism Spectrum Knowledge and client relationship building. Excelled in creating positive behavior changes and enhancing client satisfaction through effective problem resolution. Proven track record in collaborating with professionals and utilizing functional communication training, achieving significant improvements in student and client outcomes.
Overview
15
15
years of professional experience
Work History
ABA Paraprofessional
Andrew's Counseling and Consulting PLLC
2021.07 - Current
- Provided crisis intervention support during critical situations involving escalated behaviors or emotional distress among students.
- Promoted positive behavior changes by consistently reinforcing appropriate actions using praise and rewards.
- Assisted teachers in managing classroom behaviors, ensuring a conducive learning environment for all students.
- Consistently tracked and documented student progress using data-driven methods to inform future instruction.
Credit Operations Client Support Specialist II
Truist Bank
2016.03 - 2024.02
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Daycare Assistant Teacher
Telamon Head Start
2010.03 - 2016.03
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Associate of Arts -
Southeastern Community College
Whiteville, NC05.2026
Skills
- Autism Spectrum Knowledge
- Collaboration with Professionals
- Reinforcement Procedures
- Functional Communication Training
- Interpersonal and written communication
- Client Relationship Building
- Empathy and patience
- Support inquiry assistance
- Client rapport building
- Problem Resolution
- Computer Skills
- Patience and Empathy
- Outdoor Play Supervision
- Activities Planning
- Safety Monitoring
- Classroom Management
- Classroom Organization
- Early Childhood Development
Timeline
ABA Paraprofessional
Andrew's Counseling and Consulting PLLC
2021.07 - Current
Credit Operations Client Support Specialist II
Truist Bank
2016.03 - 2024.02
Daycare Assistant Teacher
Telamon Head Start
2010.03 - 2016.03
Associate of Arts -
Southeastern Community College
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