Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Felicia Mikkonen

Felicia Mikkonen

Summary

I am an adaptable and results-driven professional based in Sweden, currently advancing my education with a Bachelor of Science in Business Administration through California State University, Northridge, USA, in a fully remote program. With over eight years of experience in customer relations, administration, and hospitality, I excel in managing diverse tasks with exceptional organizational skills and a proactive approach. My commitment to continuous professional development is guided by a keen interest in business operations and customer satisfaction, aiming to leverage my comprehensive background to contribute effectively to dynamic business environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Jr Purser

M/Y Carinthia VII
09.2023 - 12.2023
  • Ensuring everything runs smoothly in terms of administration onboard the yacht. This includes an all-encompassing variety of jobs that can be divided into finance, purchasing, contracts, crew administration, yacht administration, charter administration and guest activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Personal Assistant /Nurse Assistant

Gil
05.2022 - 09.2023
  • Analyzed and evaluated success of care plans, interventions and treatments.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Business Management Associate

RJYB Holdings LLC
08.2022 - 05.2023
  • Document control, internal audit, complaint handling, and training programs.
  • Research and calculations to help prepare the annual budget.
  • Communicate with customers and respond to queries.
  • Suggest new ways to attract prospective customers, like promotions and competitions.
  • Analyzed monthly financial statements to validate against forecasts and support transfer pricing processes.
  • Prepared executive presentations for risk leadership at various forums, committees, business reviews, and management meetings to help drive agenda and deliverables.

Front End Associate

Cara Hotel
09.2022 - 04.2023
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Leveraged technology and social media to better reach and communicate with guests.


Cruise Attendant

Stena Line
10.2019 - 04.2020
  • Worked on a cruise between Gothenburg, Sweden - Kiel, Germany.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.


Salesman

Telia
02.2019 - 02.2020
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Developed strong client relationships through consistent communication and exceptional customer service.

Invoicing Specialist

Releasy
08.2018 - 12.2018
  • Was transferred from Telia AB in Sweden to work for their subsidiary Releasy in Spain, Barcelona.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.

Customer Service Associate

Telia AB
10.2016 - 08.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.


Education

Bachelor of Science - Business Administration

California State University, Northridge
USA
05.2025

Associate of Science - Business Administration - Graduating With Honors

Santa Monica College
USA
06.2022

Certificate of Achievement - Marketing

Santa Monica College
USA
12.2021

Economics - Law -

Klara Teoretiska Gymnasium
Sweden
06.2016

Skills

  • Financial Reconciliations
  • Sales and Marketing Strategy
  • Financial Documentation & Data Reviews
  • Accounting Management Assessment
  • Microsoft Office
  • Hospitality Environments
  • Business Development
  • Critical Thinking
  • Customer Relations

Certification

ENG 1 exp 2025

STCW exp 2028

Food & Hygiene Level 2

Languages

English
Native or Bilingual
Swedish
Native or Bilingual

Timeline

Jr Purser

M/Y Carinthia VII
09.2023 - 12.2023

Front End Associate

Cara Hotel
09.2022 - 04.2023

Business Management Associate

RJYB Holdings LLC
08.2022 - 05.2023

Personal Assistant /Nurse Assistant

Gil
05.2022 - 09.2023

Cruise Attendant

Stena Line
10.2019 - 04.2020

Salesman

Telia
02.2019 - 02.2020

Invoicing Specialist

Releasy
08.2018 - 12.2018

Customer Service Associate

Telia AB
10.2016 - 08.2018

Bachelor of Science - Business Administration

California State University, Northridge

Associate of Science - Business Administration - Graduating With Honors

Santa Monica College

Certificate of Achievement - Marketing

Santa Monica College

Economics - Law -

Klara Teoretiska Gymnasium

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