FELICIA MILLER
Milwaukee,USA
Summary
Results-driven professional with expertise in administration and relationship management. Extensive experience as a Call Center Customer Service Representative, skilled in managing high call volumes and resolving urgent issues. Maintains an exemplary driving record and consistently achieves deadlines without infractions.
Overview
22
22
years of professional experience
Work History
Linen Department Assistant
Froedtert Memorial Hospital
Menomonee Falls, Wisconsin
06.2025 - 11.2025
- Streamlined inventory management processes within linen department.
- Distributed linens, including towels, sheets, blankets, and pillowcases, to various hospital departments.
- Maintained linens in optimal condition for immediate use.
Warehouse Worker/Delivery Driver
Central City Distribution
Milwaukee, Wisconsin
10.2021 - 09.2024
- Completed on-time deliveries by choosing the best and most efficient routes with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded trucks and properly secured items to prevent damage for deliveries.
- Inspected truck, equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Fostered positive working relationships with regular customers.
- Pick orders to get ready for shipment using manual and electric pallet jacks, forklift and pallet.
- Unloaded trucks and stocked items.
Delivery Driver
Toppers Pizza Place
Menomonee Falls, WI
12.2020 - 10.2021
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered food to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Personal Care Worker
Golden Path, Home Health Care Service
Milwaukee, WI
03.2020 - 08.2020
- Provided day-to-day care for a person with a disability which included preparing meals, feeding meals, hygiene, mediation, laundry, cleaning home, and errands.
- Turned and positioned bed bound client to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to the case manager.
Personal Care Worker
IRIS
Milwaukee, WI
11.2018 - 08.2020
- Provided day-to-day care which included preparing meals, feeding meals to client, medication, hygiene, laundry, cleaning home, errands.
- Turned and positioned bed bound client to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to the case manager.
Retail Delivery Driver
Amazon
Sussex
06.2019 - 11.2019
- Delivered Amazon packages to businesses and residences using company provided vehicles.
Warehouse Worker
Randstad
Milwaukee, WI
09.2018 - 03.2019
- Worked at Penzey's Spices company packing spices and putting in the inserts into boxes.
- Worked at Rexnord assembling flat top conveyors.
Captioning Assistant
CapTel
Milwaukee, WI
03.2017 - 11.2017
- Captioning company for people who have some degree of hearing loss, provided captions to people who were hard of hearing or deaf by revoicing the conversation over the telephone with a combination of typing the conversation and using Macros on a touch screen computer.
Personal Care Aide
IRIS
Milwaukee, WI
06.2016 - 09.2016
- Provided person with the day-to-day functions of living, such as prepared meals, assisted with medication, grooming, cleaned apartment, and laundry.
Captioning Assistant
CapTel
Milwaukee, WI
01.2015 - 09.2015
- Provided captions to people with some degree of hearing loss by revoicing the conversation over the telephone with a combination of typing the conversation and using Macros on touch screen computer.
Customer Service Advocate/Risk Management Operations
Kohl's Credit Center
Menomonee Falls, WI
05.2008 - 05.2014
- Provided customer service to Kohl's credit card customers over the telephone by answering questions about their bill, assisted with navigating My Kohl’s Charge Account online, as well as helped store associates with procedures for gift card purchases.
- Routed calls to appropriate departments.
- Worked in Risk Management Operations processing Kohl's credit card customer payments over the telephone, as well as establishing payment programs to offer customers who were having a difficult time paying their bill.
Marketing Company Telemarketer
The Dieringer Research Group
Brookfield, WI
04.2004 - 05.2008
- Completed quality surveys over the telephone to various professional businesses and residences on a variety of products and services that they may or may not have used.
Education
High School Diploma -
Washington High School
Milwaukee, WI06-1991
Some College (No Degree) - Psychology
Upper Iowa University
West Allis, WISome College (No Degree) - Medical Receptionist Cetificate
Bryant & Stratton College
Milwaukee, WISkills
- Customer service and support
- Data entry and management
- Telephone communication
- Microsoft Word proficiency
- Warehouse operations
- Delivery logistics
- Customer needs assessment
- Operational efficiency
- Time management skills
- Shipment tracking and records
- Verbal communication skills
- Written communication skills
- GPS technology applications
- Customer relationship management
- DOT compliance expertise
Timeline
Linen Department Assistant
Froedtert Memorial Hospital
06.2025 - 11.2025
Warehouse Worker/Delivery Driver
Central City Distribution
10.2021 - 09.2024
Delivery Driver
Toppers Pizza Place
12.2020 - 10.2021
Personal Care Worker
Golden Path, Home Health Care Service
03.2020 - 08.2020
Retail Delivery Driver
Amazon
06.2019 - 11.2019
Personal Care Worker
IRIS
11.2018 - 08.2020
Warehouse Worker
Randstad
09.2018 - 03.2019
Captioning Assistant
CapTel
03.2017 - 11.2017
Personal Care Aide
IRIS
06.2016 - 09.2016
Captioning Assistant
CapTel
01.2015 - 09.2015
Customer Service Advocate/Risk Management Operations
Kohl's Credit Center
05.2008 - 05.2014
Marketing Company Telemarketer
The Dieringer Research Group
04.2004 - 05.2008
High School Diploma -
Washington High School
Some College (No Degree) - Psychology
Upper Iowa University
Some College (No Degree) - Medical Receptionist Cetificate
Bryant & Stratton College