Felicia Mills
Homosassa,FL
Summary
Sales Associate with a proven track record of driving high sales performance during both peak and off-peak hours. Skilled in managing customer complaints effectively while ensuring stock levels are maintained. Recognized for strong teamwork and commitment to honesty and integrity in all interactions.
Overview
16
16
years of professional experience
Work History
Sales Associate
Chrysler Dodge Jeep Ram
Brooksville, FL
02.2025 - Current
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
House Cleaner
Self Owner
Homosassa, FL
08.2023 - Current
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Swept, mopped, vacuumed and polished floors of all types.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Polished metal fixtures in kitchen and bathroom areas.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Car Detailer
Love Chevrolet
Inverness, FL
01.2023 - 08.2023
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Cleans engine compartment by removing grease buildup with degreaser solution.
- Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Cleaned windows inside and out using glass cleaner solution.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Polished chrome trim with a soft cloth or buffer.
Detailer
Mr.Bs Carwash
Crystal River, FL
05.2009 - 01.2023
- Removed grease from engines using degreasers and brushes.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Polished exterior of vehicles using buffers and polishing compounds to remove scratches and oxidation.
- Cleaned wheels and tires with special cleaning solutions.
- Performed minor repairs such as replacing light bulbs or wiper blades when necessary.
- Assisted other staff members during busy times by providing additional detail services.
- Detailed the entire vehicle both inside and outside by hand or machine buffing and polishing.
- Provided excellent customer service while working with clients at their homes or businesses.
- Cleans engine compartment with steam cleaner or hot water pressure washer.
- Maintained inventory of supplies needed for detailing work.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Vacuumed car interiors to remove dirt and debris.
- Served clients with on-site detailing services at businesses and homes.
- Washed wide range of vehicles each day.
Education
Some College (No Degree) - Patient Care Technician
Ultimate Medical Academy
Clearwater, FL08-2012
High School Diploma -
Lecanto High School
Lecanto, FL05-2009
Skills
- Vehicle detailing
- Engine cleaning
- Customer service
- Upselling techniques
- Time management
- Problem solving
- Attention to detail
- Communication skills
- Precision workmanship
- Hand-eye coordination
- Team collaboration
- Product knowledge
- Interior detailing
- Showroom maintenance
- Telephone etiquette
- Relationship building
- Task prioritization
- Clear communication
- Problem-solving
- Car washing techniques
- Clay bar application
Affiliations
I’m someone who thrives in the outdoors, whether it's fishing, camping, or simply spending quality time with my children in nature. I'm also a bit of a workaholic, always eager to learn new techniques and push myself to grow in the work I love. I'm passionate about helping others, whether it’s supporting the kids in my life or contributing to my team at work. In my free time, I’m part of a pool league, which gives me a great opportunity to meet new people and enjoy being around a diverse group. I’m outgoing, driven, and always looking for ways to give back and make a positive impact.
Timeline
Sales Associate
Chrysler Dodge Jeep Ram
02.2025 - Current
House Cleaner
Self Owner
08.2023 - Current
Car Detailer
Love Chevrolet
01.2023 - 08.2023
Detailer
Mr.Bs Carwash
05.2009 - 01.2023
Some College (No Degree) - Patient Care Technician
Ultimate Medical Academy
High School Diploma -
Lecanto High School