Microsoft Office, Atlas, Webex
Felicia Monsanto
Auto Claims Insurance Adjuster
HAMPTON,VA
Summary
Accomplished Insurance Claims Specialist with a proven track record at GEICO as one of the top rated regional adjusters, enhancing workload efficiency and fostering policyholder trust. Demonstrates expertise in claims analysis and exceptional customer service, contributing to continuous process improvement. Skilled in Microsoft Office and adept in teamwork, consistently delivering results that exceed corporate objectives.
Overview
20
20
years of professional experience
1
1
Certificate
5
5
years of post-secondary education
Work History
Insurance Claims Specialist
GEICO
11.2019 - Current
- Optimize workload management through prioritization of tasks based on claim complexity and urgency level.
- Build strong relationships with policyholders, fostering trust and loyalty through consistent professionalism in all interactions.
- Collaborate with legal counsel to prepare for arbitration or litigation when necessary, protecting the company''s interests effectively.
- Maintain compliance with industry regulations, ensuring accurate documentation and reporting of all claims activities.
- Verify coverage and determine liability for various scenarios and states
- Obtain detailed and recorded statements from all interested parties
- Coordinate the repair of damaged vehicle and assist with rentals
- Contribute to continuous process improvement initiatives by providing feedback on current systems and suggesting potential enhancements.
- Uphold strict confidentiality standards when discussing sensitive information related to policyholder''s personal details or claim specifics.
- Adapt quickly to changing company policies, procedures, or technology updates—ensuring seamless service delivery at all times.
Senior Budget Analyst Supervisor
The Brooklyn Navy Yard Development Corporation
03.2007 - 06.2019
- Liaison to the NYC Mayor’s office of Contract Services, and the NYC Office of the Comptroller. Coordinated with subcontractors and in-house project managers for compliance, research, and assembly of capital contract documents for registration and payment.
- Utilized advanced financial software to perform complex analyses and generate accurate forecasting models, leading to improved decision making.
- Developed comprehensive budget tracking tools, enhancing transparency and enabling informed decision making.
- Assisted in annual audit preparation, maintaining organized records for efficient review by external auditors.
Office Manager
Insurance Servicing Adjusting Company
06.2004 - 12.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages..
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Scheduled and dispatched field inspections of damaged properties to accurately assess losses.
Education
Master of Science - Nonprofit Management And Leadership
10.2015 - 07.2017
Bachelor of Science - Nonprofit Management in The Arts
10.2011 - 07.2014
Skills
Claims Investigation
Accomplishments
- Achieved rating as the number one regional adjuster and number two countrywide.
- Licensed Ordained Pastor
- Cellist
- Small Business Owner
Software
Certification
Licensed for the states of: CT, DE, FL, NC, NH, RI, SC, TX, VT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionFlexible work hoursPersonal development programsAffiliations
- Kingdom Faith Rhema Word International Ministries
- Kingdom Overflow Fellowship
- Christian Education Institute
- Fiorello H. LaGuardia High School of Music and the Arts Alumni Association
Interests
Clothing Design
Jewelry Making
Crocheting
Cooking
Traveling
Crafting
Music performing and listening
Gardening
Timeline
Insurance Claims Specialist - GEICO
11.2019 - Current
Walden University - Master of Science, Nonprofit Management And Leadership
10.2015 - 07.2017
SUNY Empire State College - Bachelor of Science, Nonprofit Management in The Arts
10.2011 - 07.2014
Senior Budget Analyst Supervisor - The Brooklyn Navy Yard Development Corporation
03.2007 - 06.2019
Office Manager - Insurance Servicing Adjusting Company
06.2004 - 12.2006
Licensed for the states of: CT, DE, FL, NC, NH, RI, SC, TX, VT
Similar Profiles
Michelle CuletuMichelle Culetu
Claims Adjuster at GEICOClaims Adjuster at GEICO
Laterick WilliamsLaterick Williams
Sr. Commercial Sales Representative at GEICOSr. Commercial Sales Representative at GEICO
SARA TALLMANSARA TALLMAN
ICS Adjuster at GEICOICS Adjuster at GEICO