FELICIA MOUSA
Wauwatosa,WI
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver/Cna
FA, INC
11.2020 - Current
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Home Health Aide/Cna
Divine Pathways
05.2018 - 01.2025
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Administered medication as directed by physician
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
CNA
Lidengrove
06.2020 - 10.2024
- Administered medication as directed by physician
- Provided transportation and appointments management
- Documented vital statistics and coordinated with health care providers
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Resident Assistant/Cna
Oak Park Place Wauwatosa
09.2021 - 05.2023
- Maintained clean, safe, and well-organized patient environment
- Assisted residents in preparing for activity and social programs
- Attended, participated, and contributed to monthly staff meetings addressing resident needs
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Caregiver
Best Choice Community Living
08.2019 - 07.2022
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Lead Resident Assistant
Willowbrook Place
07.2021 - 01.2022
- Assisted residents in preparing for activity and social programs
- Maintained clean, safe, and well-organized patient environment
- Attended, participated, and contributed to monthly staff meetings addressing resident needs
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Addressed resident conflicts by mediating conversations between parties involved and implementing appropriate resolution techniques.
- Enforced University policies within the residence hall community while maintaining a positive environment.
- Developed and implemented a variety of educational, social, recreational, and cultural programs for residents.
- Trained new RAs on their duties and responsibilities.
- Provided support to RAs during difficult situations or crisis management scenarios.
- Assisted with move-in and move-out processes each semester.
Bingo Admissions Clerk
Potawatomi Hotel & Casino
09.2017 - 03.2019
- Took customer bets, paid out winnings and collected losing bets
- Announced player moves and cued player turns
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
Resident Assistant
Heritage Senior Living
11.2016 - 07.2018
- Maintained clean, safe, and well-organized patient environment
- Assisted residents in preparing for activity and social programs
- Attended, participated, and contributed to monthly staff meetings addressing resident needs
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Store Manager
All Credit Lenders
02.2013 - 04.2015
- Proactively identified solutions for customers experiencing credit issues
- Processed loan applications and monitored progress from start to finish
- Supervised loan personnel and motivated to maintain customer service and performance standards
- Negotiated loan terms and conditions with customers to secure best deal.
Education
Some College (No Degree) - Cna
Milwaukee Area Technical College
Milwaukee, WI01.2022
No Degree: Criminal Justice -
WCTC Waukesha Campus
Waukesha, WI08.2009
High School Diploma -
Washington High School
Milwaukee, WI05.2005
Skills
- Supporting Personal Needs
- Recording Vital Signs
- Patient Relations
- Preparing Meals
- Patient Management
- Measuring Bodily Fluids
- Bathing
- Patient-focused care
- Efficient and reliable team player
- Transporting patients
- Basic Housekeeping
- Patient Companionship
- Documentation
- Meal Preparation
- Mobility Assistance
- Incident Reporting
- Care Plan Adherence
- Respectful and Compassionate
- Patient Care
- Client documentation
- COVID-19 Safety Policies
- Daily living assistance
- Hoyer Lifting Equipment
- Direct Patient Care
- Dementia Care
- Heavy Lifting
- First aid and safety
- Housekeeping
- Special Needs Care
- Knowledge of state regulations
- Medication Administration
- Elderly Care
Certification
- Certified Nursing Assistant Wisconsin Registry,
- CPR /BLS Certified American Red Cross
- CBRF Certified
Timeline
Resident Assistant/Cna
Oak Park Place Wauwatosa
09.2021 - 05.2023
Lead Resident Assistant
Willowbrook Place
07.2021 - 01.2022
Caregiver/Cna
FA, INC
11.2020 - Current
CNA
Lidengrove
06.2020 - 10.2024
Caregiver
Best Choice Community Living
08.2019 - 07.2022
Home Health Aide/Cna
Divine Pathways
05.2018 - 01.2025
Bingo Admissions Clerk
Potawatomi Hotel & Casino
09.2017 - 03.2019
Resident Assistant
Heritage Senior Living
11.2016 - 07.2018
Store Manager
All Credit Lenders
02.2013 - 04.2015
No Degree: Criminal Justice -
WCTC Waukesha Campus
High School Diploma -
Washington High School
Some College (No Degree) - Cna
Milwaukee Area Technical College
Similar Profiles
David FurnivalDavid Furnival
Football Referee at Bedfordshire FA, West Mids FA, District of MorbihanFootball Referee at Bedfordshire FA, West Mids FA, District of Morbihan
Cindy McManusCindy McManus
Project Assistant at FA Wilhelm ConstructionProject Assistant at FA Wilhelm Construction
TANUPREET KAURTANUPREET KAUR
Assistant Manager - HR at FA Gifts Pvt Ltd (Floweraura and Bakingo)Assistant Manager - HR at FA Gifts Pvt Ltd (Floweraura and Bakingo)
Kari NinkovicKari Ninkovic
Manager, Product Support at Health CatalystManager, Product Support at Health Catalyst
Abby PenegorAbby Penegor
Host at Belair CantinaHost at Belair Cantina