Felicia M. Parker
Desert Hot Springs
Summary
Dedicated security professional with a track record of improving safety protocols and operational efficiency. Skilled in managing emergency situations and ensuring compliance, with experience in supervising teams, enhancing communication, and fostering a safe environment for all.
Overview
5
5
years of professional experience
Work History
Super User
Amazon
Desert Hot Springs
11.2025 - Current
- Placed tickets for RME on OPEX machines unable to be cleared by Super Users for timely repairs.
- Checked machines for dirty sensors and cleared items caught in ibot tracks to maintain operational efficiency.
- Assessed UIS worker opex machines not operating correctly to identify issues for resolution.
- Operated UIS machines to maintain smooth workflow and support team efficiency.
- Performed high-volume sorting operations at PSP3, consistently meeting and exceeding the 250 units-per-hour expectation while maintaining accuracy and bin utilization standards.
- Demonstrated strong work ethic and reliability, leading to a transfer opportunity and cross-training at PSP3.
Eisenhower Hospital Security Guard
Allied Universal Security Service
01.2025 - 02.2026
- Responded to alarms and emergency requests, utilizing verbal de-escalation skills to effectively resolve safety incidents.
- Controlled situations involving agitated or aggressive patients or visitors.
- Managed visitor intake procedures, screening visitors, enforcing visitation policies, and directing them to appropriate locations to ensure safety and compliance.
- Ensured security of equipment and facilities Monitoring hospital equipment and property to prevent theft or damage.
- Participated in training exercises and drills to enhance response capabilities and improve overall readiness for safety incidents.
- Documented incidents, suspicious activity, and safety concerns to relevant authorities.
- Maintained confidentiality and discretion when handling private information, along with presenting strong customer service.
Security guard
Fantasy Springs Resort Casino
08.2024 - 01.2025
- Apprehended suspects during incidents
- Patrolled property and monitored access points to ensure safety of premises and personnel.
- Completes reports by recording observations, information, occurrences, and surveillance activities
Security Supervisor (Acrisure Arena)
Allied Universal Event Service
Palm Desert
11.2022 - 01.2024
- Established safety guidelines for emergency response, managed staff, and monitored events to ensure safety protocols were followed.
- Supervised, trained, and motivated employees while delegating responsibilities during sporting events, concerts, award shows, and private events.
- Ensured security by regularly checking grounds for potential breaches to identify and address breaches, incidents, and alarming behavior.
Security Officer
Margaritaville Resort Palm Springs
Palm Springs
04.2021 - 01.2023
- Developed and implemented security measures to deter criminal activity within hotel
- Monitored parking area to identify and remove unauthorized vehicles
- Monitoring who enters, and who leaves, the hotel
- Observed and reported suspicious behavior to ensure guest safety individuals and activities
- Prevented chaotic situations from escalating through proactive intervention
- Ensuring all hotel doors are locked and that all rooms are properly silent
- Patrolling the hotel premises (both interior and exterior)
Education
High School Diploma -
Valley View High
Moreno Valley, CA06-2009
High School Diploma -
College of The Desert
Palm Desert, CASkills
- Safety management
- Problem-solving techniques
- Data entry tools
- Organizational abilities
- Attention to detail
- Budget management
- Communication skills
- Interpersonal skills
- Adaptability and learning
- Responsibility and reliability
- Punctuality and trustworthiness
Timeline
Super User
Amazon
11.2025 - Current
Eisenhower Hospital Security Guard
Allied Universal Security Service
01.2025 - 02.2026
Security guard
Fantasy Springs Resort Casino
08.2024 - 01.2025
Security Supervisor (Acrisure Arena)
Allied Universal Event Service
11.2022 - 01.2024
Security Officer
Margaritaville Resort Palm Springs
04.2021 - 01.2023
High School Diploma -
Valley View High
High School Diploma -
College of The Desert