Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Felicia Neal-Dirks

Oklahoma City

Summary

Dynamic Installation Specialist with a proven track record at OptumRx, excelling in system configuration and customer service. Recognized for enhancing customer satisfaction through tailored solutions and efficient installations. Strong communicator and problem-solver, consistently meeting deadlines while fostering teamwork and collaboration to drive continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Installation Specialist

OptumRx
04.2022 - Current
  • Developed customized solutions for clients with unique requirements, resulting in increased customer loyalty.
  • Utilized technical expertise to quickly diagnose issues during installations, preventing delays in project completion times.

Prior Authorization Specialist

OptumRx
09.2013 - 04.2022
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Analyzed medical records and other documents to determine approval of requests for authorization.

Pharmacy Technician

Walmart
07.2011 - 12.2012
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

No Degree - Business Administration

Western Governors University
Salt Lake City, UT

Highschool Diploma -

Northeast Academy
Oklahoma City, OK

Skills

  • System configuration
  • Diagnostic testing
  • Deadline management
  • Installation planning
  • MS office
  • Data analysis
  • Teamwork and collaboration
  • Continuous improvement
  • Adaptability

Certification

Licensed nationally certified pharmacy technician

Timeline

Installation Specialist

OptumRx
04.2022 - Current

Prior Authorization Specialist

OptumRx
09.2013 - 04.2022

Pharmacy Technician

Walmart
07.2011 - 12.2012

No Degree - Business Administration

Western Governors University

Highschool Diploma -

Northeast Academy

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Felicia Neal-Dirks