Felicia Newton

Received inbound property and casualty Retention calls add and maintain products on auto insurance plans

• Calculated quotes and educated potential clients on insurance options.
• Reported policy changes and company conditions affecting customer satisfaction.
• Enhanced customer satisfaction by providing accurate and timely insurance policy information.

• Enhanced member retention through effective communication and timely resolution
• Conducted thorough research to accurately answer member questions, demonstrating expertise in product offerings.
• Provided comprehensive onboarding for new members, resulting in a seamless transition into the organization.
• Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
• Handled sensitive member information responsibly, adhering strictly to privacy regulations and guidelines.

• Assisted residents with daily dental and mouth care, bath functions, and hair care.
• Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
• Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.