Felicia Nicole Trapps
Lawton,OK
Summary
Detail-oriented Human Resources Specialist with expertise in policy development, personnel management, and compliance. Enhances employee engagement through effective communication and teamwork, aligning initiatives with organizational goals. Skilled in recruitment and employee relations, committed to improving team dynamics and delivering exceptional support to diverse personnel. Results-driven facility manager with expertise in facility assessments, project management, and human resources policy development. Proven track record in enhancing operational readiness and user satisfaction. Skilled Housing Manager with background in overseeing residential properties, ensuring compliance with housing laws, and managing budgets. Strengths include strong communication skills, conflict resolution, and tenant relations. Showcased ability to enhance resident satisfaction and maintain high occupancy rates through effective management and problem-solving abilities. Notable impact made in previous roles includes optimizing operational efficiency and implementing cost-saving measures.
Overview
10
10
years of professional experience
Work History
DPTMS Facility/ Housing Manager
DPTMS
Fort Sill, Oklahoma
10.2024 - Current
- Worked 40+ hours a week, on call for 24 hours every weekday including weekends
- Managed facility operations and maintenance tasks to ensure operational readiness and compliance with health regulations, supporting mission objectives.
- Developed and implemented policies and procedures for maintenance, repair and operations of facilities.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Developed facility layout plans to optimize space utilization based on customer feedback, resulting in improved user satisfaction.
- Oversaw safety inspections to enhance safety standards across the Directorate of Plans, Training, Mobilization, and Security barracks, promoting a safer environment.
- Assisted tenants with housing applications and paperwork, facilitating smoother processing.
- Assisted residents with housing applications and eligibility requirements.
- Coordinated communication between tenants and property management, ensuring clear information flow.
- Resolved tenant complaints promptly, enhancing tenant satisfaction and trust.
Human Resources Specialist
United States Army Reserves
09.2023 - Current
- Worked 40 or more hours weekly in various roles to support organizational needs.
- Administered employee benefits programs, including health insurance and retirement plans, to ensure compliance with federal and state regulations and support employee well-being.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Conducted orientation programs to integrate new team members effectively.
- Maintained human resources records by processing applications and resumes.
- Provided guidance to managers on disciplinary action and performance management.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Analyzed employment-related data and prepared reports.
- Delivered customer service to team members by addressing inquiries and enhancing HR support experience.
- Managed correspondence, including emails and memos, efficiently.
- Inputted data into computerized databases for tracking purposes.
- Operated office equipment such as photocopiers, fax machines, scanners.
- Created spreadsheets using Microsoft Excel for tracking projects and budgets.
Advanced Initial Training Instructor
United States Army (Active Duty)
01.2022 - 09.2024
- Worked 40+ hours weekly across multiple roles to support instructional needs
- Adapted instructional methods and materials for diverse student abilities, enhancing engagement and learning outcomes.
- Assessed students' educational and adjustment needs to tailor instructional approaches for improved student support.
- Developed and implemented academic policies aligned with school philosophy to enhance educational environment
Career Counselor (Active Duty)
Army/Army Reserves
10.2016 - 11.2020
- Dedicated over 40 hours weekly, including weekends, to fulfill critical staffing needs.
- Implemented targeted recruitment strategies, attracting highly qualified applicants from key candidate pools, improving selection quality.
- Strengthened recruitment efforts and developed professional relationships through active participation in job fairs, increasing candidate engagement.
- Verified candidates' eligibility through background checks and reference connections, ensuring compliance and maintaining integrity in hiring.
Education
High School Graduate -
LAKES HIGH SCHOOL
Lakewood, WA06-2003
Some College (No Degree) - Sociology
CAMERON UNIVERSITY
Lawton, OK04-2026
Skills
- Facility assessments
- Workforce planning
- Human resources policy development
- Personnel management
- Budget management
- Project management
- Security clearance
- Leadership skills
- Teamwork and collaboration
- Customer service
Timeline
DPTMS Facility/ Housing Manager
DPTMS
10.2024 - Current
Human Resources Specialist
United States Army Reserves
09.2023 - Current
Advanced Initial Training Instructor
United States Army (Active Duty)
01.2022 - 09.2024
Career Counselor (Active Duty)
Army/Army Reserves
10.2016 - 11.2020
High School Graduate -
LAKES HIGH SCHOOL
Some College (No Degree) - Sociology
CAMERON UNIVERSITY