Felicia N. Morgan
Phoenix,AZ
Summary
Adaptable and dependable professional with a proven track record in diverse work environments. Quick learner and highly dedicated, consistently applying strong problem-solving skills and creative thinking. Recognized for exceptional performance under pressure, maintaining composure and delivering results. Effective both independently and as a collaborative team member, contributing positively to team dynamics and project success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inventory Processor
Nellis Auction
Phoenix, AZ
07.2025 - Current
- Oversaw comprehensive inventory management, incorporating data entry, sorting, scanning, and photography to maintain item integrity and visibility.
- Implemented strategies to maintain productivity and punctuality standards as dictated by company policies.
- Developed and maintained comprehensive SOPs to enhance consistency and efficiency in task performance.
- Monitored and verified inventory of high-value products, adhering to company policies and guidelines for accuracy and accountability.
- Honored as February 2026 Employee of the Month for consistently exceeding performance expectations and fostering a positive work environment.
- Achieved timely processing of bonus and merit evaluations for January and April 2026. Enhanced employee engagement through clear communication of compensation changes. Improved overall satisfaction by streamlining the evaluation process for merit increases.
Career Path Participant
Televerde Foundation
Phoenix, AZ
07.2024 - 07.2025
- Completed comprehensive training in sales techniques, customer relationship management, and effective communication strategies.
- Obtained training in networking fundamentals, including networking architecture, protocols, and troubleshooting techniques.
- Participated in ongoing professional development activities to enhance skills and knowledge in areas such as leadership, project management, and team collaboration.
- Demonstrated commitment to lifelong learning and continuous improvement through proactive engagement in profession development opportunities.
Personal Caregiver
Extended Home Care
Phoenix, AZ
01.2014 - 01.2018
- Guided patients in daily activities and offered emotional reassurance during chemotherapy and radiology treatments to enhance their treatment experience.
- Conducted thorough assessments of treatment side effects while administering medications and maintaining strict adherence to prescribed schedules.
- Provided comprehensive personal care support, ensuring clients received assistance with errands, bathing, and household upkeep.
Warehouse Associate
Philosophy
Phoenix, AZ
05.2014 - 12.2014
- Performed systematic inspections to verify compliance with OSHA guidelines and company safety measures, promoting an efficient work environment.
- Executed comprehensive inspections and established an organized system for incoming shipments, ensuring compliance with quality protocols and accurate inventory tracking.
- Directed equipment usage and enforced safety standards to maintain operational efficiency and safeguard personnel in the warehouse.
Customer Service Representative
Eaton Marketing
Phoenix, AZ
01.2012 - 01.2014
- Employed CRM systems to analyze customer behavior and inform the development of targeted marketing strategies.
- Facilitated client communications, delivering prompt and professional assistance to strengthen brand loyalty.
Billing Coordinator
PSA Behavioral Health Agency
Phoenix, AZ
01.2007 - 01.2010
- Oversaw comprehensive billing procedures, ensuring thorough verification of insurance coverage, efficient claim processing, and strict compliance with applicable regulations.
- Analyzed and documented claims data to facilitate precise billing operations.
- Analyzed accounts payable and E.O.B. spreadsheets monthly to maintain financial integrity and facilitate accurate reporting.
Education
Associate of Science - Business Communication and Fundamentals
ASU - W.P. Carey School of Business
Phoenix, AZComputer Technology
Rio Salado College
Tempe, ArizonaSkills
- Microsoft 365
- Salesforce Basics
- Accounts Payable
- Accounts Receivable
- Customer Service
- Administrative
Certification
- Level III Business Development Representative | Televerde Foundation | Phoenix, AZ | October 2024
- Zen Desk Customer Service | Televerde Foundation | Phoenix, AZ | September 2024
- Cisco Certified Support Technician Cybersecurity | Cisco | Phoenix, AZ | November 2024
- Python Coding | ASU | Phoenix, AZ | December 2024
- Google Cybersecurity | Google on-line | Phoenix, AZ | December 2024
Timeline
Inventory Processor
Nellis Auction
07.2025 - Current
Career Path Participant
Televerde Foundation
07.2024 - 07.2025
Warehouse Associate
Philosophy
05.2014 - 12.2014
Personal Caregiver
Extended Home Care
01.2014 - 01.2018
Customer Service Representative
Eaton Marketing
01.2012 - 01.2014
Billing Coordinator
PSA Behavioral Health Agency
01.2007 - 01.2010
Computer Technology
Rio Salado College
Associate of Science - Business Communication and Fundamentals
ASU - W.P. Carey School of Business