Summary
Skills
Work History
Education
Work Availability
Overview
SoftwareDeveloper
Felicia Paredez

Felicia Paredez

Fort Worth,United States

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages customer service and loss prevention expertise to manage job functions. Excellent communicator with focus on results.

Skills

  • Complaint resolution
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Work History

Customer Service Representative

Forward Air
Irving, TX
10.2009 - 02.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Was in charge of whole DFW area. Ran all video surveillance and freight tracing

Loss Prevention Specialist

Forward Air
Irving, TX
10.2009 - 02.2019
  • Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
  • Oversaw received and outbound shipments through inventories and audits and complied with Osh and TSA shipment procedures.
  • Installed and maintained covert security equipment.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Conducted research, gathered information from multiple sources and presented results.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs
  • Built strong partnerships by gaining customer trust for implementation of viable loss control strategies
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
  • Collaborated with law enforcement to report crime and suspicious activity
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
  • Collaborated with law enforcement in investigating and solving theft and fraud cases
  • Installed and maintained covert security equipment

Quality Assurance Specialist

Forward Air
Irving, TX
10.2009 - 02.2019
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Monitored product standards and quality-control programs.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Fixed identified issues to improve workflows.
  • Analyzed quality and performance data to support operational decision-making.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions
  • Addressed non-conformance issues, pausing production to correct errors
  • Inspected finished goods to verify conformance with customer specifications and company quality standards
  • Analyzed quality and performance data to support operational decision-making
  • Fixed identified issues to improve workflows
  • Updated inspection journals and daily summary logs with quality-related data
  • Devised cohesive test plans for projects using advanced testing technologies

Education

Some College (No Degree) - Criminal Justice And It

Cisco Junior College
Cisco, TX
01.2002 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

28
28
years of professional experience
21
21
years of post-secondary education

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Felicia Paredez