ULAPA SALA

• Previous Company (Land Air Express) Acquired by Forward Air in 2023
• Oversaw LTL operation and led high profile loads moving in and out of the terminal
• Worked effectively in fast-paced environments.
• Led operational strategy development to enhance productivity and streamline processes.
• Oversaw daily operations, ensuring adherence to quality standards and compliance regulations.
• Managed cross-functional teams to optimize workflow efficiency and reduce turnaround times.
• Implemented process improvements that significantly enhanced operational performance and resource allocation.
• Developed training programs for staff to improve skill sets and foster professional growth within teams.
• Analyzed operational data to identify trends, driving strategic decision-making for resource optimization.
• Fostered a culture of continuous improvement by introducing best practices across multiple departments.
• Increased profit by streamlining operations.
• Trained employees on safety protocols, fostering a culture of safety awareness and responsibility.
• Reported issues to higher management with great detail.

Contact/Referral

-Brandon Brown (214) 519-3763

-Eric Mclain (903) 570-6032

-Justin Osborne VP of Operations (210) 870-7386

• Devised, deployed and monitored processes to boost long-term business success and increase profit levels for company. Work on rates with daily customers via email or over phone.
• Control outbound and inbound trucks through network. Plan operation each day, managing office with Data entry, domestic and international documents. Assist warehouse with flow of freight and trucks.
• Handle export and import freight along with Inbond cargo through ocean and air.
• Knowledge of Tractor trailers, and forklift equipment use.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Managed staff and material resources to meet production goals.
• 20 to 30 trucks daily Inbound and outbound
• 200 - 400 emails, regarding operation, quotes, and customers request
• Move out about 200k - 300k lbs worth of freight nightly
• Contact: Hiring Manager - Mike Heinsen 817-808-3907, Terminal Manager- James Burleson 214-914-6222
• Referral: Troy Shoemaker 817-812-8695, Yasen Kisyov 331-442-9109, Mike Heinsen, James Burleson

• Break down and Build up PMC or AKE with import and export cargo
• Forklift operator
• Assisted customer dropping and recovering freight
• Handled Import and Export documents. Collecting Piece, weight, and dimensions
• Contact: Supervisor, Chow 469-810-7964

• Clean interior of Plane, changing Galleys and restocking supplies.
• Wipe seat, window, and trays along with vacuuming aisle
• Changing/dumping Lavatory for plane in designated ramp area
• Sub Contract through U.S Airways
• 7 to 8 planes per shift
• Contact: Corporate 469-647-5914

• Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
• Track and Trace lost luggage getting them to their destinations
• Monitored baggage claim assigned to each day
• Store left luggage and inputting in sabre system for tracking purposes
• Sub Contract through American Airlines
• Contact: Corporate, 817-695-9005