Felicia Penn
San Antonio,Texas
Summary
Targeted a supervisory position to utilize exceptional organizational abilities and promote effective teamwork.
Overview
39
39
years of professional experience
Work History
Education Program Specialist/Manager II – State Office
Texas Department of Family and Protective Service
01.2020 - Current
- Developing, coordinating and implementing communication with TEA, DFPS, LEAs, ESCs, Court Systems and Children’s Commission
- Providing ESSA training for DFPS staff and court systems statewide
- Providing education related bill analysis during legislative session
- Providing education leadership and organization to DFPS statewide
- Maintain documentation of projects to ensure DFPS compliance of Federal Law
- Provide accurate responses to questions and inquiries from DFPS staff statewide
- Www.dfps.texas.gov
- Program Specialist- Education Specialist (2007-2020)
- Supervisor - Adoption Supervisor (2005-2007)
- Adoption Caseworker (2001-2005)
Sales Agent
Southwest Airlines
01.2016 - 01.2021
- Provided outrageous customer service assistance to passengers
- Prepared flight reservations and sales
- Problem solving travel issues for passengers
- Www.southwest.com
Adult Education Teacher (ESOL and GED)
Northside ISD
01.2012 - 01.2016
- Prepare daily lesson plans
- Teaching English to adults
- Assisting adults to earn GED through online system
- Supervise college interns working on internship hours
- Coordinate literacy program for H.E.B
- Served as the liaison for NISD and DFPS
- Www.nisd.net
- Early Childhood Reading Coordinator (HEB Literacy)
Sales Agent
Southwest Airlines
01.1994 - 01.2002
- Provided outrageous customer service assistance to passengers
- Prepared flight reservations and sales
- Www.southwest.com
Service Coordinator
Center for Health Care Services
01.1999 - 01.2001
- Coordinated services in the community for MHMR clients
- Managed a caseload of 40 and developed 'person directed plans'
- Www.chcsbc.org
Early Intervention Specialist
Early Child Intervention (P.E.E.L.P)
01.1998 - 01.1999
- Evaluating the development of children 0-3 years
- Transitioned 3 year olds into Pre-K settings
Senior Child Care Counselor
Children's Resource Division
01.1997 - 01.1998
- Determined eligibility for childcare assistance
- Managed a caseload of 567 children
- Www.sanantonio.gov
In-home Caregiver
Respite Care of San Antonio
01.1992 - 01.1994
- Provided respite services for families with mentally challenged children
- Www.respitecaresa.org
Therapist Tech III
San Antonio State School
01.1990 - 01.1994
- Trained mentally challenged adults for various jobs
- Www.dshs.state.tx.us
Teacher's Aide
Northside ISD
01.1987 - 01.1990
- Assist primary teacher in the classroom with daily task
- Provided community training to students at various job sites
- Supervise the evening daycare operations
- Www.nisd.net
- Holmes HS- Little Husky Daycare/Evening Director
Education
Pre-Social Work - undefined
St. Philip's College
San Antonio, TexasMasters of Social Work - Social Work
Texas State University
San Marcos, Texas08.2012
Masters of Art - Education/Adult Education and Training
University of Phoenix
Online04.2009
Bachelors of Social Work - Social Work
Our Lady of the Lake University
San Antonio, Texas12.1997
High School Graduate - undefined
Lackland High School
Lackland A.F.B, Texas05.1983
Skills
- Computer Literacy, Typing and Shorthand
- Excellent Communication (listening, verbal, written)
- Assessment skills
- Interpersonal abilities
- Planning/Organizational skills
- Teamwork/Family Advocacy Multidisciplinary team
- Flexibility/Adaptability/Managing Multiple Priorities
- Ability to train and teach new staff
- Ability to create educational materials for students and parents
- Leadership/Management/Supervision
- Multicultural Sensitivity/Awareness
- Problem solver
- Professionalism
Affiliations
- Little League Softball Coach
- Girl Scout Cookie Mom
- Big Brothers Big Sisters
- Member of the National B.I.G (Blacks in Government) Organization
Timeline
Education Program Specialist/Manager II – State Office
Texas Department of Family and Protective Service
01.2020 - Current
Sales Agent
Southwest Airlines
01.2016 - 01.2021
Adult Education Teacher (ESOL and GED)
Northside ISD
01.2012 - 01.2016
Service Coordinator
Center for Health Care Services
01.1999 - 01.2001
Early Intervention Specialist
Early Child Intervention (P.E.E.L.P)
01.1998 - 01.1999
Senior Child Care Counselor
Children's Resource Division
01.1997 - 01.1998
Sales Agent
Southwest Airlines
01.1994 - 01.2002
In-home Caregiver
Respite Care of San Antonio
01.1992 - 01.1994
Therapist Tech III
San Antonio State School
01.1990 - 01.1994
Teacher's Aide
Northside ISD
01.1987 - 01.1990
Pre-Social Work - undefined
St. Philip's College
Masters of Social Work - Social Work
Texas State University
Masters of Art - Education/Adult Education and Training
University of Phoenix
Bachelors of Social Work - Social Work
Our Lady of the Lake University
High School Graduate - undefined
Lackland High School