Felicia Peterson
Dallas,TX
Summary
As an ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding the task at hand. I am seeking a position that will utilize my skills as well as allow me the opportunity to gain additional skills, experience and advancement.
Overview
17
17
years of professional experience
Work History
Assistant Food Service Leader
Sodexo/Chartwells
Lancaster, TX
08.2022 - Current
- Performed daily inspections of kitchen areas to ensure cleanliness and sanitation standards were met.
- Assisted staff by serving food and beverages or bussing tables.
- Communicated effectively with customers to ensure satisfaction with meals served.
- Provided daily oversight and direction to food service staff.
- Ensured compliance with health department standards and regulations.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Conducted regular inventory audits to minimize waste and optimize stock levels.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new employees to perform duties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Explained goals and expectations required of trainees.
Warehouse Packer
Frito Lay
Irving, TX
08.2021 - 07.2022
- Stacked cartons onto appropriate pallets according to size and weight restrictions.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Followed safety protocols while operating machinery such as conveyors and hoists.
- Verified accuracy of items picked against packing list.
- Assembled and packed orders according to customer specifications.
- Labeled boxes, containers, and pallets for shipment purposes.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Trained new employees regarding warehouse procedures and standards.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Customer Service Representative
Maximus
Irving, TX
03.2020 - 06.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted approximately 50 customers each day with census questions.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Resolved customer complaints promptly and efficiently.
Shipper/Packer
DLH
Lancaster, TX
08.2016 - 03.2020
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
- Packaged veteran medication in the proper bagging to be sent out in a timely manner
- Supervise 20-25 individuals to unlock their stations if a mistake is made and to make sure the process is being followed correctly
- Run a labeling machine that labeled bottles for prescriptions
Unlocker/ Material Handler
Amazon
Dallas, TX
01.2016 - 08.2016
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
- Packed merchandise into boxes and containers to prepare for safe shipment
- Directed warehouse team of 30 associates in the management and processing of inventory
- Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together
- Monitored associates by unlocking work stations and keeping work flow moving
Customer Service Representative
Teleperformance
Shreveport, LA
07.2007 - 09.2013
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Reviewed customer data to assess current issues and determine potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Assisted approximately 75 customers each day with billing and service related questions
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Addressed customer service inquiries quickly and accurately
- Documented conversations with customers to track requests, problems and solutions
Education
Some College (No Degree) - Radiology
Southern University At Shreveport
Shreveport, LAHigh School Diploma -
North Desoto High School
Stonewall, LASkills
- Organizational strengths
- Active listening
- Problem-solving abilities
- Shipping and receiving understanding
- High-energy attitude
- Call center experience
- Team Player
- Inbound and outbound calling
- Retail sales customer service
Affiliations
At DLH I was given Employee of the Month for my hard work and dedication.
Timeline
Assistant Food Service Leader
Sodexo/Chartwells
08.2022 - Current
Warehouse Packer
Frito Lay
08.2021 - 07.2022
Customer Service Representative
Maximus
03.2020 - 06.2021
Shipper/Packer
DLH
08.2016 - 03.2020
Unlocker/ Material Handler
Amazon
01.2016 - 08.2016
Customer Service Representative
Teleperformance
07.2007 - 09.2013
Some College (No Degree) - Radiology
Southern University At Shreveport
High School Diploma -
North Desoto High School