Felicia Pickett
LPHT/Customer Service
Burton,MI
Summary
Customer-oriented Pharmacy Technician bringing 4 years of experience and strong background in retail and specialty pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Overview
7
7
years of professional experience
Work History
LPHT
Diplomat Specialty Pharmacy/Optum Specialty
Flint, MI
03.2017 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Reviewed and verified customer information and insurance provider information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated directly with doctors offices via telephone, fax, and email.
Accounting Assistant
Diplomat Pharmacy
Flint, MI
06.2020 - 10.2020
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Balanced reports to submit for approval and verification.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Balanced point of sales.
- Filed prescriptions.
- Prepared for audits.
Cashier Specialist
Sam's Club
Grand Blanc, MI
03.2015 - 03.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Managed special actions such as returns processing and payment reversals for team members.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
GED -
Bendle High School
Burton, MI 05.2015 - 06.2015
Skills
Critical thinking
Timeline
Accounting Assistant
Diplomat Pharmacy
06.2020 - 10.2020
LPHT
Diplomat Specialty Pharmacy/Optum Specialty
03.2017 - Current
GED -
Bendle High School
05.2015 - 06.2015
Cashier Specialist
Sam's Club
03.2015 - 03.2017
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