Felicia Pinder

helped customer with renewing there medicare savings program also answer any question they have also contacted the state and worked with different health plans

• Handled cash, credit, and check transactions accurately and securely.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained a clean and organized checkout area for customer convenience.
• Greeted customers and provided friendly customer service.
• Resolved customer complaints in a professional manner.
• Operated cash registers to process payments for goods and services.
• Collected credit card and cash payments to complete transactions for customer orders.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Assisted customers with locating merchandise within the store.
• Processed returned merchandise by strictly following store return and exchange procedures.

• Packaged finished products into boxes or containers for delivery or sale in store.
• Kept records of daily production numbers for each type of item produced.
• Checked baked goods periodically during baking process to ensure desired results were achieved.
• Placed orders for additional supplies when necessary based on production needs.
• Stocked shelves with freshly-baked goods throughout the day as needed.
• Reviewed expiration dates on items and removed expired products from stock to maintain quality.

• Promptly resolved customer inquiries, maintaining high satisfaction levels.
• Managed escalated complaints professionally, achieving positive resolutions.
• Activated and deactivated credit cards to ensure customer access.
• Filed documents systematically to support operational efficiency.

• Managed daily clerical tasks to support efficient office operations.
  Tracked incoming and outgoing shipments to ensure accuracy.
  Maintained inventory levels to optimize stock availability.
  Processed UPS orders to facilitate timely deliveries.

• Processed incoming and outgoing mail efficiently for timely delivery.
• Operated sorting machines to categorize mail and packages accurately.
• Ensured compliance with postal regulations during package handling procedures.
• Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
• Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
• Weighed packages for shipping and applied appropriate postage stamps or labels.
• Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.