Chayron Montilla Montero
Lakeland
Summary
Detail-oriented customer service professional with strong Medicare knowledge, effective communication skills, and a focus on claims management. Ready to assist customers with enrollment processing and relationship building.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus Federal Services
Riverview
09.2025 - Current
- Handled high-volume inbound calls, delivering exceptional service and maintaining a positive customer experience.
- Responded promptly to customer inquiries regarding coverage options and claims status, enhancing customer satisfaction.
- Assisted customers with Medicare benefit and coverage questions, ensuring clear understanding of options.
- Processed enrollment requests and verified customer eligibility for services.
- Maintain accurate customer records and documentation.
Skills
- Enrollment processing
- Claims management
- Eligibility verification
- Medicare knowledge
- Data Entry
- Customer Service
- Customer outreach
- Relationship building
- Effective communication
- Problem Solving
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- HIPAA Awareness Training
- Customer Service Training
- Health Insurance Basics
Timeline
Customer Service Representative
Maximus Federal Services
09.2025 - Current