Felicia Raquipiso

I have worked with many clients over several years with In Home Support Services. Within multiple cities in Northern California.

• Provided bedside ambulation
• Provided companionship and emotional support to elderly clients.
• Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
• Maintained a clean, safe environment for clients in their homes.
• Transported clients to medical appointments and social events.
• Assisted clients with daily activities such as dressing, bathing, and toileting.
• Kept up-to-date records of services provided for billing purposes.
• Monitored medication schedules and administered medications as needed.
• Educated families about safety precautions for the disabled or elderly at home.
• Organized recreational activities to stimulate physical and mental well-being of the client.
• Recorded client progress notes on a regular basis.
• Administered specialized treatments as prescribed by physician or other healthcare professional.
• Performed light housekeeping duties such as laundry and meal preparation.
• Collaborated closely with multidisciplinary team members to ensure quality care delivery.
• Adhered strictly to all regulations concerning confidentiality of patient information.
• Improved patient outlook and daily living through compassionate care.
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• Dual rate position being that I worked in both departments at different times. Mainly in wardrobe but very familiar and proficient in the gift shop as cashier.
• Conducted regular inventory checks to ensure adequate supplies/ garments
• Responded promptly to customer inquiries regarding services offered or product availability.
• Cleaned work areas and equipment at the end of each shift.
• Provided friendly reminders to customers about upcoming events or promotional offers.
• Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
• Assisted in organizing and setting up for events or special activities.
• Answered guest questions regarding amenities and services and offered assistance in solving problems
• Utilized company software for record-keeping and reporting purposes.
• Managed appointment scheduling and maintained efficient time slots for services.
• Interacted positively with guests and coworkers to build professional relationships.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Updated customer information in databases regularly to ensure accuracy of records.
• Monitored and kept up team members access control systems for retrieving uniforms.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Handled sensitive information in a confidential manner.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Responded to customer inquiries via phone, email, and in person.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Verified identity documents for new team members and guest before opening accounts in accordance with procedures and protocols
• Organized documents, including inventory records and rental contracts.
• Ensured that all garments were processed as necessary to be sent to be cleaned or coming in to put back into inventory.
• Prepared detailed reports outlining changes made during fitting sessions, along with any additional notes regarding fabrics or construction details.
• Processed payments from customers using a variety of payment methods including credit cards, checks, tier points and rewards card members.

• Greeted guests and customers.
• Cash handling and proficient with P.O.S system.
• Honoring tiered reward accounts.
• Acknowledged for high credit sales.
• Up kept the store floors and merchandise.
• regularly cleaning organizing fitting rooms and go backs.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Balanced cash drawers at the end of each shift.
• Followed established loss prevention procedures when dealing with suspicious customers or activities.