Felicia Ray
Chicago,IL
Summary
To secure a position where I will be able to exercise my skills, abilities, and expertise with a company that values hard work.
Overview
8
8
years of professional experience
Work History
Customer Care Agent
Discover
06.2024 - 11.2025
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on product features and services to enhance satisfaction.
- Maintained knowledge of company policies to offer accurate information to customers.
- Handled escalation cases by coordinating with management for prompt resolution.
General Manager
Domino's
09.2021 - 03.2024
- I was responsible for overseeing the daily operations of a single restaurant.
- Provided overall leadership and supervision over operations, the store & team members.
- Held accountable for achieving operational standards, food safety & profitability.
- Also created an inclusive and engaged environment.
Housekeeping
Mount Sinai Hospital
07.2017 - 06.2021
- Maintains environmental and infection control standards within established policies and procedures of the health center.
- Maintains the highest quality standards in the facility through effective cleaning of patient areas, offices, rest rooms, hallways and waiting areas.
- Wash and make beds in an effective manner for the next patient without delays.
- As directed clean and maintain floors, including scrubbing and carpet shampooing.
- In a timely manner empty trash cans and dispose trash.
- Observes and adheres to office safety regulations and practices.
Education
High School Diploma -
Westinghouse Career Academy
Chicago, IL06.2001
Skills
Excellent management
Customer service
Communication skills
Multitasking
Good time management
Interpersonal and relationship-building
Delegation
Problem solving
Timeline
Customer Care Agent
Discover
06.2024 - 11.2025
General Manager
Domino's
09.2021 - 03.2024
Housekeeping
Mount Sinai Hospital
07.2017 - 06.2021
High School Diploma -
Westinghouse Career Academy