Felicia Reynolds

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintain friendly and professional customer interactions.
• Improve customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Build relationship with members and the community

* Ability to work with team member at all levels

* Ability to easily transcend cultural, generational and educational boundaries

* Excellent team building, customer/client relations and negotiation skills

* Problem solver, building and maintaining customer satisfaction and effectively manage time along with working with my team to create positive results

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Developed strong relationships with customers through high levels of customer service.