Felicia Richard
Summary
Experienced customer service professional with over 20 years of expertise. Demonstrated ability to build strong relationships with community organizations and neighborhood associations. Recognized for exceptional customer service and implementing effective plans. Proficient in Microsoft Office Suite, Google Suite, and standard database systems.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Community Service Volunteer Organizer
Massachusetts Affordable Housing Alliance/ Vou
02.2005 - 10.2023
- Facilitated discussions using exceptional verbal and written communication abilities
- Assisted with special events and programs by checking in participants
- Coordinated Mayoral candidate election forum
- Provided phone banking services addressing voter education and housing concerns
- Facilitated team efforts to support affordable housing initiatives
- Coordinated with other volunteers to facilitate efficient workflow.
- Facilitated communication between volunteers, staff members, and community leaders regarding upcoming projects and activities.
- Ensured compliance with all relevant laws, regulations, policies, procedures, and standards pertaining to the organization's mission.
Community Organizer
Fairmount_Indigo CDC Collaborative
02.2022 - 05.2023
- Conduct outreach to residents by multiple methods, including using online/digital tools and platforms and using in-person methods when appropriate
- Inform people on issues related to climate change
- Attend resident meetings, neighborhood association meetings, and coalition convenings
Resident and Community Engagement Coordinator
Dorchester Bay Economic Development Corp
- Welcomes new residents, establishes communication with existing ones
- Develop relationships that support residents' opportunities and objectives
- Engage with property management staff to address potential evictions for identified residents
- Coordinated community-organizing events
- Advocated for equality within residential communities
- Advanced measures for achieving self-sufficiency
- Facilitated advocacy initiatives for community involvement
- Help develop strategies to advocate for the passage of priority legislation
- Recruited residents to campaign for climate policy reforms
- Equip community members for local, city, and state testimonies
Education
Certificate -
ATI Technical Institute
Boston, MABusiness Administration -
McNeese State University
Lake Charles, LASkills
- Community Outreach Coordination
- Strategic Partnership Development
- Community Engagement
- Resident retention
- Mediation Techniques
- HIPAA Compliance
- Resident support
- Public Speaking
- Community Outreach
- Team Development
- Program Development
- Effective Communication
- Cultural Sensitivity
Certification
- Mass Housing /TAP
- GenUnity
Timeline
Community Organizer
Fairmount_Indigo CDC Collaborative
02.2022 - 05.2023
Community Service Volunteer Organizer
Massachusetts Affordable Housing Alliance/ Vou
02.2005 - 10.2023
Resident and Community Engagement Coordinator
Dorchester Bay Economic Development Corp
Certificate -
ATI Technical Institute
Business Administration -
McNeese State University
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