Felicia Richard

Summary

Experienced customer service professional with over 20 years of expertise. Demonstrated ability to build strong relationships with community organizations and neighborhood associations. Recognized for exceptional customer service and implementing effective plans. Proficient in Microsoft Office Suite, Google Suite, and standard database systems.

Overview

2024

years of professional experience

Certification

Work History

Community Service Volunteer Organizer

Massachusetts Affordable Housing Alliance/ Vou

02.2005 - 10.2023

Facilitated discussions using exceptional verbal and written communication abilities
Assisted with special events and programs by checking in participants
Coordinated Mayoral candidate election forum
Provided phone banking services addressing voter education and housing concerns
Facilitated team efforts to support affordable housing initiatives
Coordinated with other volunteers to facilitate efficient workflow.
Facilitated communication between volunteers, staff members, and community leaders regarding upcoming projects and activities.
Ensured compliance with all relevant laws, regulations, policies, procedures, and standards pertaining to the organization's mission.

Community Organizer

Fairmount_Indigo CDC Collaborative

02.2022 - 05.2023

Conduct outreach to residents by multiple methods, including using online/digital tools and platforms and using in-person methods when appropriate
Inform people on issues related to climate change
Attend resident meetings, neighborhood association meetings, and coalition convenings

Resident and Community Engagement Coordinator

Dorchester Bay Economic Development Corp

Welcomes new residents, establishes communication with existing ones
Develop relationships that support residents' opportunities and objectives
Engage with property management staff to address potential evictions for identified residents
Coordinated community-organizing events
Advocated for equality within residential communities
Advanced measures for achieving self-sufficiency
Facilitated advocacy initiatives for community involvement
Help develop strategies to advocate for the passage of priority legislation
Recruited residents to campaign for climate policy reforms
Equip community members for local, city, and state testimonies

Education

Certificate -

ATI Technical Institute

Boston, MA

Business Administration -

McNeese State University

Lake Charles, LA

Skills

Community Outreach Coordination
Strategic Partnership Development
Community Engagement
Resident retention
Mediation Techniques
HIPAA Compliance
Resident support

Public Speaking
Community Outreach
Team Development
Program Development
Effective Communication
Cultural Sensitivity