Summary
Overview
Work History
Skills
Timeline
Generic

Leslee Lloyd

Milwaukee,WI

Summary

Dynamic professional with a proven track record at Charter Spectrum Communications, excelling in partnership building and effective selling techniques. Spearheaded community engagement initiatives and retention campaigns, achieving sales targets through innovative strategies. Skilled in marketing promotion and coaching, consistently enhancing team productivity and client satisfaction.

Overview

11
11
years of professional experience

Work History

Community Service Volunteer Organizer

Brighter Side of Milwaukee
06.2014 - Current
  • Expands outreach efforts by identifying underserved populations and tailoring programs to meet their specific needs.
  • Strengthen relationships with other local organizations by coordinating collaborative service projects.
  • Raises awareness of community needs through educational presentations, speaking engagements, social media campaigns, and partnerships with local groups.
  • Prepares and distributes food, gifts home and hygiene supplies, as well as household appliances to impoverished communities.

Sales Supervisor

Charter Spectrum Communications
06.2018 - 10.2023
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.

Sales Training Facilitator

Charter Spectrum Communications
04.2021 - 05.2022
  • Documented class attendance and participation and provided feedback to management.
  • Identified areas in need of improvement and implemented solutions.
  • Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Coached new-hires to increase their sales goals week after week.

Sales Retention Specialist

Charter Spectrum Communications
04.2014 - 06.2018
  • Addressed customer pricing concerns and billing inquires via incoming retention calls.
  • Evaluated competitor offerings regularly and adjusted strategies accordingly to maintain an edge in the market.
  • Enhanced team productivity by regularly sharing best practices, tips, and techniques for successful client interactions.
  • Spearheaded project management efforts for various retention campaigns, ensuring seamless execution from inception to completion.
  • Successfully met weekly/monthly sales goals.

Skills

  • Partnership building
  • Goals and performance
  • Marketing and promotion
  • Community engagement
  • Effective selling techniques

Timeline

Sales Training Facilitator

Charter Spectrum Communications
04.2021 - 05.2022

Sales Supervisor

Charter Spectrum Communications
06.2018 - 10.2023

Community Service Volunteer Organizer

Brighter Side of Milwaukee
06.2014 - Current

Sales Retention Specialist

Charter Spectrum Communications
04.2014 - 06.2018

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Leslee Lloyd