Felicia Rico
Fredericksburg,VA
Summary
Bilingual, client-focused veterinary professional with extensive experience in hospital environments, patient care coordination, and high-volume client interaction. Known for delivering compassionate, clear, and professional communication while supporting medical teams, improving workflow efficiency, and ensuring positive client experiences during routine and high-stress situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterinary Assistant Supervisor
VCA Animal Hospitals
Fredericksburg, USA
06.2024 - Current
- Supported problem solving and leadership in fast-paced hospital setting to maintain operational efficiency
- Create step-by-step workflows to improve efficiency and reduce client wait times
- Guided staff in client communication and medical documentation to enhance service quality
- Facilitated collaboration between doctors, technicians, and clients to ensure smooth hospital operations
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Maintained clean and safe animal living areas.
- Observed animals for signs of distress or illness.
- Monitored vital signs and provided nursing care for animals.
Veterinary Assistant
VCA Animal Hospitals
Virginia, USA
08.2021 - Current
- Deliver compassionate, fear-free patient handling while maintaining clear communication with pet owners
- Educate clients on treatment plans, wellness programs, medications, and payment options
- Maintained accurate medical records and relayed critical information to veterinary staff to support timely patient care
- Demonstrated strong multitasking and customer service skills in high-volume clinical settings, contributing to efficient patient handling and satisfaction
- Assisted with daily hospital operations, ensuring smooth workflow across ER, GP, pharmacy, ICU support, triage, and reception to enhance overall patient experience
Shift Leader
Dogtopia
09.2018 - 12.2021
- Oversaw daily operations prioritizing customer service and client satisfaction
- Resolved client concerns professionally ensuring safety and care standards were upheld
- Trained and supported staff on effective communication, procedures, and service expectations
- Handled client check-ins/outs, invoicing, payments, and confidential information
Education
American High School
Miami , FLSkills
- Client communication
- Customer service
- Hospital workflow coordination
- Medical documentation
- Bilingual: English & Spanish
- Scheduling
- Multitasking
- MS Office (Word, Excel, Outlook, PowerPoint)
- Problem solving
- Decision making
- Invoicing
- Animal restraint
- Reception support
- Emergency and preventive care
- Surgical procedures and support
- Animal handling
- Sanitation protocols
- Medical record-keeping
- Animal safety
- Medication administration
- Radiology techniques
- Veterinary terminology
- Veterinary standards and procedures
- Careful restraint
- Euthanasia assistance
- Post operative care
- Urgent care
- Laboratory procedures
- Vaccine administration
Certification
- RECOVER CPR Certification (Veterinary)
- Driver's License
Personal Information
Authorized To Work: U.S.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Veterinary Assistant Supervisor
VCA Animal Hospitals
06.2024 - Current
Veterinary Assistant
VCA Animal Hospitals
08.2021 - Current
Shift Leader
Dogtopia
09.2018 - 12.2021
American High School