Katlyn Heintz
Philadelphia,MO
Summary
Dedicated and passionate veterinary assistant with 12 years of experience working within a hospital setting. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Possesses strong work ethic, attention to detail, and high ethical standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Veterinary Assistant Supervisor
VCA Advanced Animal Hospital
10.2020 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Helped with training of new support staff to improve individuals' capabilities.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Identified unsafe workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Inventory and Controlled Substance Manager
VCA Advanced Animal Hospital
08.2016 - Current
- Prepared reports and supporting documentation for audit findings.
- Performed scheduled audits of all controlled substances and completed physical inventory counts each month.
- Established protocols to use for inventory control and management, streamlining internal process.
- Decrease inventory holding costs by 25%
- Trained employees on state and federal controlled substance regulations.
- Maintained complete documentation and records of all purchasing activities.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Analyzed and reported on inventory levels to determine purchasing requirements.
Veterinary Assistant
VCA Advanced Animal Hospital
08.2012 - Current
- Assist veterinarian during patient exams with safe and low stress patient restraint.
- Prepared and administered vaccinations, injections, oral medications, and topical medications as prescribed by veterinarian.
- Obtained patient vitals and reviewed current medications and conditions.
- Recorded symptoms and documented medical observations with accuracy and precision.
- Prepared surgery and dental suite for procedures and prepared induction agents and analgesics for surgical patients.
- Prepare surgery patient by shaving surgical areas for routine and orthopedic procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted veterinarian during medical, surgical, and diagnostic procedures.
- Administer medications and treatments to hospitalized patients as ordered
- Obtain lab samples and positioned patients for diagnostic imaging as directed by veterinarian.
- Calling and communicating diagnostic results and orders under direction of veterinarian.
- Provided customer support to clients, answering questions and addressing concerns.
- Triaged incoming patients to determine treatment needs and urgency of care.
Shift Manager
Wendy's Old Fashioned Hamburgers
08.2010 - 08.2012
- Provided efficient and friendly customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Assigned tasks to employees and oversaw opening and closing of restaurant
Education
Associate of Applied Science - Veterinary Technology
Penn Foster Collage
2025
High School Diploma -
Quincy Notre Dame High School
Quincy, IL05.2009
Skills
- Proficient in Microsoft Office Programs and Outlook
- Critical Thinking and Problem Resolution
- Appointment Scheduling
- Complaint Resolution
- Medical Record Keeping
- Staff Training and Mentoring
- Medical Equipment Maintenance
- Strong Verbal and Written Communication
- Inventory Control and Record Keeping
- Organizational Skills
- Positive Attitude
Certification
- RECOVERY CPR: Basic Life Support For Veterinary Technicians and Veterinary Assistants - January 2021
- Certified Fear Free - January 2020
- Pet Nutrition Advisor Program, Royal Canin - June 2019
- CARES CPR, Red Cross - March 2018
Timeline
Veterinary Assistant Supervisor
VCA Advanced Animal Hospital
10.2020 - Current
Inventory and Controlled Substance Manager
VCA Advanced Animal Hospital
08.2016 - Current
Veterinary Assistant
VCA Advanced Animal Hospital
08.2012 - Current
Shift Manager
Wendy's Old Fashioned Hamburgers
08.2010 - 08.2012
Associate of Applied Science - Veterinary Technology
Penn Foster Collage
High School Diploma -
Quincy Notre Dame High School
- RECOVERY CPR: Basic Life Support For Veterinary Technicians and Veterinary Assistants - January 2021
- Certified Fear Free - January 2020
- Pet Nutrition Advisor Program, Royal Canin - June 2019
- CARES CPR, Red Cross - March 2018
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