FELICIA RIOS-BROWN
Des Allemands ,LA
Summary
I am working towards my MSN, Nurse Executive track at Chamberlain University. I aspire to further my career into leadership thanks to Unreasonable Hospitality and Pete November. I graduated nursing school in 2013. During my schooling I was met with many challenges, abusive marriage ending in divorce, homelessness with three children, and my boyfriend whom I was pregnant for committed suicide during my last year of school. I say this to say I am very resilient. I am goal-oriented, a fast learner that pays attention to details, and very organized. I have never let anything get in the way of the future I felt God called me to have. Being a nurse is a calling. You can not teach compassion. Compassion is a characteristic that one simply has or does not have. I am grateful for the heart God gave me. Everyday I am a willing servant, willing for Him to use my hands and my feet to do His good works and care for others as He has always cared for me. I did not choose Nursing. Nursing chose me. Seeing how patients were treated in an ER changed everything for me. I withdrew from Business Law and enrolled in Nursing and never looked back. It is an honor to have my career, and I look forward to being the leader I am called to be.
Overview
13
13
years of professional experience
1
1
Certification
Work History
REGISTERED NURSE/CASE MANAGER/CLINICAL LIAISON
Ochsner Extended Care Hospital
Jefferson, LA
04.2024 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Prior authorization and revenue cycle experience. Submitting for third-party prior authorizations, verifying insurance benefits, ensuring accuracy of demographics and insurance benefits, ensuring timely decisions to facilitate care. Experience in reconsideration letters and peer-to-peer reviews.
- Clear, concise communication with patients, insurers, and other parties.
- Care data set manager. Responsible for ensuring care data sets are entered into IQIES accurrately and timely. Monitoring quality measures through reports from care data set submissions.
- Experience in bed planning.
CHARGE RN
United Medical Rehab Hospital
Hammond, LA
02.2024 - 06.2024
- Enhanced patient care by implementing evidence-based nursing practices and developing individualized care plans.
- Streamlined nursing processes for increased efficiency, resulting in improved patient satisfaction scores.
- Collaborated with interdisciplinary team members to optimize patient outcomes through comprehensive care coordination.
- Mentored and supervised junior nurses, fostering a supportive and collaborative work environment.
REGISTERED NURSE/CHARGE NURSE/HOUSE SUPERVISOR
NORTHSHORE EXTENDED CARE HOSPITAL
Lacombe, LA
10.2020 - 01.2024
- Provide planning and delivery of direct and indirect patient care through the nursing process.
- Provide care within my scope of practice for an average of 1-6 patients per shift. Worked as a RN floor nurse in ICU/LTAC/SNF units. Charge RN for ICU/LTAC/SNF units.
- SBAR communication with physicians.
- Coordinated patient care with the interdisciplinary staff members.
- Develop and maintain trusting therapeutic relationships among staff, patients, and caregivers.
- Uphold HIPPA laws with the upmost respect.
- EPIC electronic documentation.
- Complete admission, discharge, and transfer/LOA documentation.
- Medication administration via all routes.
- Wound care, wound vac efficient, colostomy/PEG care, PT/INR coagulation monitoring, lab draws, POCT glucose monitoring, catheter care, respiratory care/vent/tracheostomy care.
- Work directly with supervisors, medical doctors, facilities, staff, patients, and caregivers.
- Performed duties as a charge nurse and house supervisor. Direct report to the Director of Nursing.
REGISTERED NURSE SUPERVISOR
Camelot Community Care Inc.
Hammond, LA
07.2020 - 10.2020
- Provided planning and delivery of direct and indirect patient care.
- Supervised a staff of between 4 to 8 RN/LPN, and 1-8 CNAs.
- Interdisciplinary communication to increase milieu effectiveness.
- Uphold HIPPA laws with upmost respect.
- Patient advocate
- EMR/paper charting
- Complete admission, discharge, transfer documentation.
- Performed Urine Drug screens PRN and on all new hires.
DUAL REGISTERED NURSE
Elara Caring
Hammond, LA
10.2019 - 07.2020
- Monitored and managed various treatment and care interventions.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- IV INFUSION
- Conducted intake assessments with patients and relatives to gather case history.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Completed admits, discharges, recertifications, transfers, PRN visits, Staff nurse visit, and psych staff nurse visits.
- Performed supervisory visits on LPNS and HHAs.
- Documentation using HCHB
- Orient new hires.
REGISTERED NURSE
KINDRED AT HOME
Houma, LA
03.2017 - 08.2019
- On call nurse
- Provide planning and delivery of patient care through the nursing process.
- Provide home visits to approximately 25-47 patients weekly.
- SBAR communication with providers.
- Interdisciplinary communication.
- Maintained therapeutic relationships.
- Documentation using EMR, Kindredlink, HCHB
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Created, implemented and evaluated patient care plans with medical team.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
PSYCHIATRIC CHARGE REGISTERED NURSE
COMPASS BEHAVIORAL CENTER OF HOUMA
Houma, LA
01.2013 - 03.2017
- Avatar EMR Superuser
- CPI Instructor
- Hiring Team Member
- Employee Standards Committee Team Member
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
- Met patient needs by devising and coordinating highly tailored care plans for each individual.
- Collaborated with treatment and service providers using interprofessional interdisciplinary team approach for continuity of care.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Compass of Houma EMR Avatar superuser, education of staff on EMR.
- Complete admits, discharges, transfers, I&Os, seizure documentation, seclusion and restraint documentation. Incident reporting.
- Supervise staff consisting of an LPN and 1-4 MHTs.
- EDGE/CPI Instructor, crisis prevention trainer
- Peer Review Hiring team member, responsible for assisting team with interview of potential new hires, consisting of completing interview tool and reporting tool with insight for DON.
- Member of the Employee Standards Committee. Served as a leader and influencer on professionalism within the workplace and establishing therapeutic relationships amongst team members.
- Intake Utilization Review Nurse, communicate with insurance agencies to obtain authorization for treatment.
MENTAL HEALTH TECHNICIAN
Compass Behavioral Center Of Houma
Houma, LA
05.2013 - 03.2014
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Education
MSN Nurse Executive Track
Chamberlain University
Online Bachelor of Science - Nursing
Nicholls State University
THIBODAUX, LA12.2013
High School Diploma -
OAK GROVE HIGH SCHOOL
HATTIESBURG, MS05.2004
Skills
- Unit Administration
- Patient Monitoring
- Medical Screening
- Patient Condition Monitoring
- Compassionate and Caring
- Medical Supply Management
- Medical Procedure Preparation
- Critical Thinking
- Patient Care Oversight
- Blood Draw and Sample Collection
- Care Coordination
- Patient Care Assessment
- Clear Patient Communication
- Medication Administration
- Immunizations and Vaccinations
- Attention to Detail
- Fast learner
- Reliable and helpful member of the team
- Efficient with vents/ETT/PEG/NG/Trachs/drips
- Servant leader leadership style
- Compassionate about patient care and patient advocacy
- BLS/ACLS
- CDS
- CPI trainer history
- Bed planning
- Revenue Cycle
- Prior authorizations
Accomplishments
2023 NDNA Nurse Excellence Award
Certification
- BLS CPR CERTIFIED THROUGH THE AMERICAN HEART ASSOCIATION. eCard: 255412309976 Exp: 08/2026
- ACLS CERTIFIED eCard : 255402309934 Exp: 08/2026
- REGISTERED NURSE LICENSURE, LA; Multistate RN143851 Exp: 01/31/2027
REFERENCES
Charlotte Rooks Foucha
Former DON at Northshore Extended Care Hospital
(504)430-3217
Ashlee Barone
Former House Supervisor/Charge nurse at Northshore Extended Care Hospital/Operations Corridinator at Ochsner Extended Care
(985)778-8577
Sanders Coleman
Former House Supervisor/Charge nurse at Northshore Extended Care Hospital
(985)218-5422
Education
Chamberlain University currently enrolled in MSN Nurse Executive Track
Nicholls State Univeristy BSN Nursing graduated 2013.
Oak Grove High School graduated 2004
Timeline
REGISTERED NURSE/CASE MANAGER/CLINICAL LIAISON
Ochsner Extended Care Hospital
04.2024 - Current
CHARGE RN
United Medical Rehab Hospital
02.2024 - 06.2024
REGISTERED NURSE/CHARGE NURSE/HOUSE SUPERVISOR
NORTHSHORE EXTENDED CARE HOSPITAL
10.2020 - 01.2024
REGISTERED NURSE SUPERVISOR
Camelot Community Care Inc.
07.2020 - 10.2020
DUAL REGISTERED NURSE
Elara Caring
10.2019 - 07.2020
REGISTERED NURSE
KINDRED AT HOME
03.2017 - 08.2019
MENTAL HEALTH TECHNICIAN
Compass Behavioral Center Of Houma
05.2013 - 03.2014
PSYCHIATRIC CHARGE REGISTERED NURSE
COMPASS BEHAVIORAL CENTER OF HOUMA
01.2013 - 03.2017
Bachelor of Science - Nursing
Nicholls State University
High School Diploma -
OAK GROVE HIGH SCHOOL
MSN Nurse Executive Track
Chamberlain University