Felicia Robeson
TAR HEEL
Summary
Dynamic and dedicated dispatcher coordinator with over 15 years of experience in customer service, consistently delivering exceptional results. Recognized for a friendly and self-motivated approach, complemented by an intuitive understanding of diverse client needs. Proven ability to thrive independently and collaboratively within teams, fostering a positive work environment. Equipped with excellent communication skills and a strong commitment to executing clerical tasks accurately and on time.
Overview
17
17
years of professional experience
Work History
Substitute Teacher/School Bus Driver
Bladen County Schools
01.2025 - Current
- Developed and implemented lesson plans tailored to diverse student needs.
- Managed classroom behavior, fostering a positive learning environment.
- Collaborated with teachers to enhance curriculum delivery and student engagement.
- Adapted instructional materials for various educational settings and subjects.
- Transport students to and from school safely.
Traffic Coordinator/Customer Services Rep #3
Lineage Logistics
11.2014 - 04.2024
- Scale inbound and outbound loads/net/tare/gross
- Direct yard spotters through yardmaster
- Assisted drivers with assign loads and documents(BOL)
- Process paperwork for warehouse workloads
- Seal trailers/containers
- Coordinated transportation schedules to optimize delivery timelines and resource allocation.
- Streamlined communication between internal teams and external carriers to enhance collaboration.
- Monitored shipment statuses, resolving issues proactively to maintain workflow efficiency.
- Implemented tracking systems for real-time visibility of cargo movements and deliveries.
- Assisted in developing routing plans that reduced transit times and operational costs.
- Analyzed data trends to identify areas for process improvement within logistics operations.
- Trained new staff on standard operating procedures and best practices in traffic coordination.
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
- Improved traffic flow by implementing efficient routing strategies and coordinating with various departments.
- Reduced delays by closely monitoring cargo movements and proactively addressing potential issues.
- Enhanced on-time deliveries with effective communication between drivers, dispatchers, and customers.
Dispatcher/Customer Service
Murphy Brown
09.2008 - 03.2014
- Quickly answer our high value customer inquiries in a friendly and courteous manner
- Create orders for loads
- Assign drivers trucks/loads
- DOT the equipment
- Complete accident reports
- Knowledge of feeds and farms
- Keeping an accurate track of trucks to prevent cross contamination
- Assist growers (customers) by email and phone with any concerns
- Ability to work effectively under minimal supervision and follow specific guidelines
- Communicate and locate drivers using “Peoples net” and “Samsara” systems
- Monitored real-time logistics operations using dispatch software for efficient tracking.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
Criminal Justice -
Bladen Community College
Dublin, NCHigh School Diploma - undefined
Tar Heel High
Tar Heel, NC06.1989
Skills
- Clear verbal communication
- Customer service excellence
- Problem-solving expertise
- Analytical problem-solving
- Adaptability to change
- Responsive to change
- Skilled at prioritizing tasks simultaneously
- Organizational time strategies
- BOL data entry and verification
- Timely load coordination
- Yardmaster
- 4 sight
- Clear and concise communication
- Quick to adjust
- Relationship management
Accomplishments
Class-B License
Timeline
Substitute Teacher/School Bus Driver
Bladen County Schools
01.2025 - Current
Traffic Coordinator/Customer Services Rep #3
Lineage Logistics
11.2014 - 04.2024
Dispatcher/Customer Service
Murphy Brown
09.2008 - 03.2014
High School Diploma - undefined
Tar Heel High
Criminal Justice -
Bladen Community College
COURSES
- Weigh Scale Master
- Lineage Logistics