Felicia Rubio
Evanston ,IL
Summary
Dynamic Warehouse Lead with extensive supervisory experience at Dream To Product, adept at optimizing workflows and ensuring timely order fulfillment. Proven track record in customer service, resolving conflicts with empathy, and enhancing team cohesion. Skilled in order picking and time management, driving efficiency and customer loyalty.
Overview
15
15
years of professional experience
Work History
Warehouse Lead
Dream To Product
Evanston, IL
08.2023 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
Customer Service Representative
United Airlines
Des Plaines, IL
05.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Department Manager, Outdoor, Lawn, and Garden
Kohls Department Store
10.2010 - 04.2021
- Resolved customer complaints effectively by identifying issues and implementing appropriate solutions promptly.
- Coordinated with other departments to create cohesive store-wide merchandising strategies that enhanced overall shopping experience.
- Organized regular team meetings for open communication, addressing concerns, sharing updates, and fostering team cohesion within the department.
Education
Business Administration And Management
Saint Paul College
Saint Paul, MNCertificate - Esthetics
Estelle Skin Care & Spa Institute
Skokie, IL10.2019
Skills
- Supervisory experience
- Order picking
- Customer service
- Time management
Timeline
Warehouse Lead
Dream To Product
08.2023 - Current
Customer Service Representative
United Airlines
05.2021 - 08.2023
Department Manager, Outdoor, Lawn, and Garden
Kohls Department Store
10.2010 - 04.2021
Business Administration And Management
Saint Paul College
Certificate - Esthetics
Estelle Skin Care & Spa Institute