Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Felicia Sanchez

Casa Grande,AZ

Summary

Dedicated working professional Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in high volume and fast paced enviornments, with excellent multi-tasking aptitude. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.

Overview

11
11
years of professional experience

Work History

Budtender

Harvest
09.2019 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Managed high volume of cash with 100% accuracy rate.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Barista

Robson Ranch Arizona
02.2019 - 09.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.


Cashier

Chevron
12.2017 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Hostess

Mi Amigo Ricardo
08.2015 - 12.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Stocker

Rue 21
06.2012 - 02.2014
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.


Education

GED -

Desert Winds High School
Casa Grande, AZ
05.2013

Skills

  • Retail Metrics and Goals
  • Strong Communication and Interpersonal Skills
  • Loss Prevention Goals Monitoring
  • Product Merchandising
  • Team Cooperation
  • Service Minded
  • Adaptable and Flexible

Languages

Spanish

Timeline

Budtender

Harvest
09.2019 - Current

Barista

Robson Ranch Arizona
02.2019 - 09.2019

Cashier

Chevron
12.2017 - 09.2019

Hostess

Mi Amigo Ricardo
08.2015 - 12.2017

Stocker

Rue 21
06.2012 - 02.2014

GED -

Desert Winds High School

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Felicia Sanchez