Alma Martinez
Wenatchee,Select An Option...
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Budtender
Nirvana Cannabis
05.2020 - 04.2021
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
Customer Service Representative
American Family Insurance
01.2015 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
NYPD Pizza
02.2014 - 12.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
No Degree -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZCMA - Medical Assisting
Charter College
East Wenatchee, WA2020
High School Diploma -
Wenatchee High School
Wenatchee, WA06.2009
Skills
- Loss Prevention Goals Monitoring
- Retail Metrics and Goals
- Product Merchandising
- Safety and Cleanliness Standards
- Clerical Support
- Managing Multiple Tasks
- Active Listening
- Customer Service
- Prioritization
- Microsoft Outlook
- Front of House Display Creation
- Special Requests and Substitutions
- Dining Room Monitoring
- Price Memorization
- Food Safety Oversight
- Sales Expertise
- Waiting Tables
- Cool Under Pressure
- Natural Leadership
- Item Promotion
- Operational Efficiency and Safety
- Ordering Procedures
- Quality Control
- Dining Customer Service
- Plates Presentation
- Taking Reservations
- Wine Service
- High-Volume Dining
- Age Verification
- Menu Memorization and Presentation
- Restocking Items
- Billing and Payment Processing
- Identification Requirements
- Pos Operation
Languages
English
Spanish
Timeline
Budtender
Nirvana Cannabis
05.2020 - 04.2021
Customer Service Representative
American Family Insurance
01.2015 - 07.2015
Server
NYPD Pizza
02.2014 - 12.2014
No Degree -
Maricopa Community Colleges - Estrella Mountain Community College
CMA - Medical Assisting
Charter College
High School Diploma -
Wenatchee High School
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