Summary
Overview
Work History
Education
Skills
Photography
Timeline
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Miranda Wagner

Kelso,WA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. My experience in the labor industry has giving me an edge on what local customers need.

Overview

18
18
years of professional experience

Work History

Budtender

Qanapsu
02.2023 - Current
  • Checked Customers identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Managed high volume of cash and have an accurate count back.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Set up merchandise displays.

General Manager

Better Buds
12.2020 - 12.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Made new organization procedures that made re-stocking more efficient.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Analyzed market trends and competitor activities to create competitive advantages.

Shift Lead

Kitsap Cannabis
07.2019 - 10.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Customer Service Associate

CAPtured Treasures
01.2018 - 06.2019
  • Helped customers complete purchases, locate items.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Warehouse Laborer

Lower Columbia CAP
03.2017 - 08.2017
  • Used forklifts and pallet jacks to relocate products.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Assembled pallets and crates for secure transportation of materials.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Journeyman Shipyard Welder

Foss
08.2014 - 04.2016
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Interpreted verbal and written instructions from work orders and welding blueprints.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Inspected welds and checked critical measurements to meet specifications.
  • Conducted special welds with extremely low tolerances for industrial operations.
  • Salvaged and rebuilt parts to achieve cost savings and reduce waste.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Partnered with project team members to identify and quickly address problems.
  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.

Welder

Western Fabrication Llc
11.2013 - 04.2014
  • Fabricated shop parts directly from blueprints.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Prepared welding equipment to perform advanced welding work.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.

Welder

Wayron
02.2012 - 10.2012
  • Utilized blueprints and diagrams to compare finished products against design specifications.
  • Set up and operated shielded metal arc and gas metal arc welding equipment.
  • Salvaged and rebuilt parts to achieve cost savings and reduce waste.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.

Line Coordinator

Red Lobster Restaurant
08.2010 - 02.2012
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Crew Member

Burger King
05.2009 - 01.2010
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Crew Member

McDonald's Restaurant
08.2005 - 05.2006
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Associate of Applied Science - Welding

Lower Columbia College
Longview, WA
05.2012

Skills

  • Special Assignments
  • Inventory Restocking
  • High-Volume Environments
  • Loss Prevention Goals Monitoring
  • Changing Out Tills
  • Knowledge of Marijuana
  • POS Inventory System Operation
  • Staff Development
  • Verbal and Written Communication
  • Project Planning
  • Staff Training
  • Customer Experience
  • Interpersonal Skills
  • Time Management
  • Event Management
  • PC Competency
  • Problem Resolution
  • Troubleshooting Expertise
  • Safety Protocols
  • Vendor Partnerships
  • Leadership
  • Purchasing

Photography

I enjoy making content about everything around me. I often do photo shoots for friends and family members creating beautiful memories for them to enjoy over the years.  When i worked for Kitsap and Better Buds I also managed their Instagram accounts.

Timeline

Budtender

Qanapsu
02.2023 - Current

General Manager

Better Buds
12.2020 - 12.2022

Shift Lead

Kitsap Cannabis
07.2019 - 10.2020

Customer Service Associate

CAPtured Treasures
01.2018 - 06.2019

Warehouse Laborer

Lower Columbia CAP
03.2017 - 08.2017

Journeyman Shipyard Welder

Foss
08.2014 - 04.2016

Welder

Western Fabrication Llc
11.2013 - 04.2014

Welder

Wayron
02.2012 - 10.2012

Line Coordinator

Red Lobster Restaurant
08.2010 - 02.2012

Crew Member

Burger King
05.2009 - 01.2010

Crew Member

McDonald's Restaurant
08.2005 - 05.2006

Associate of Applied Science - Welding

Lower Columbia College

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Miranda Wagner