Felicia Sayers
Clutter Busters
Smyrna,GA
21
years of professional experience
Results-driven professional with a strong background in hospitality and event coordination at Monroe Golf and Country Club. Expertise in eco-friendly cleaning and customer service, consistently enhancing client satisfaction. Proven ability to streamline operations and foster teamwork, achieving significant improvements in service delivery and operational efficiency.
Work History
Domestic / Residential Cleaner
5 Years 5 Months- Performed thorough cleaning of residential spaces, ensuring high standards of cleanliness and organization.
- Utilized eco-friendly cleaning products to promote sustainability and health in client homes.
- Managed cleaning supplies inventory, ensuring timely replenishment and availability for daily tasks.
- Adapted to varying client preferences and requirements for personalized cleaning experiences.
- Maintained detailed records of services provided, enhancing communication with clients regarding completed tasks.
- Trained new staff on best practices for efficient cleaning techniques and safety protocols.
- Streamlined cleaning processes to improve efficiency and reduce time spent on routine tasks.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
Event Coordinator / Bar Manager
7 Years 5 Months- Coordinated logistics for over 100 events annually, ensuring seamless execution and client satisfaction.
- Developed event themes and concepts, enhancing member engagement and participation.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Oversaw event setup and breakdown, leading teams to maintain high operational standards.
- Trained junior staff in event planning processes, fostering a collaborative team environment.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
- Enhanced public relations efforts, collaborating with media partners to secure favorable coverage and promote brand visibility.
- Maintained compliance with health and safety regulations, promoting a safe environment for patrons and staff.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
District Manager
7 Years- Oversaw daily operations and ensured compliance with health and safety regulations.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented cost-control measures to optimize profitability across multiple locations.
- Analyzed sales trends to drive strategic marketing initiatives and boost customer engagement.
- Led recruitment efforts, resulting in a highly skilled workforce aligned with company values.
- Conducted performance evaluations to identify areas for improvement and professional development.
- Fostered a positive work environment by promoting teamwork and employee recognition initiatives.
- Supervised various locations, enforcing high-quality standards of operation.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma
Skills
Appliance cleaning
Bathroom sanitation
Kitchen cleaning
Deep cleaning expertise
Eco-friendly cleaning
Odor control
Mold prevention
Safe cleaning with chemicals
Commercial and residential cleaning
Sanitization procedures
Customer service
Multitasking and organization
Customer service-focused
Excellent oral and written communication
Hospitality background
Timeline
Domestic / Residential Cleaner
Clutter Busters
03.2019 - 08.2024Read More
Event Coordinator / Bar Manager
Monroe Golf and Country Club
10.2011 - 03.2019Read More
District Manager
Waffle House Restaurant
08.2003 - 08.2010Read More
Putnam County High
High School Diploma
Read More