Felicia Scott
Administration officials
King George,VA
Summary
Dynamic sales professional with a strong background in delivering exceptional customer service and driving revenue growth. Proven expertise in cultivating strong client relationships and managing the sales process, complemented by exceptional negotiation and communication skills that consistently surpass sales targets. A results-oriented approach enhances customer engagement and fosters rapport that facilitates successful sales closures. Committed to maintaining high standards of customer service while exceeding organizational sales objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Amazon Sellers
Amazon Primes Products
Colonial Beach, VA
01.2021 - 06.2024
- Developed and implemented strategies to enhance product visibility on Amazon platform.
- Analyzed sales trends to optimize inventory management and improve stock levels.
- Mentored junior sellers, providing guidance on best practices and process improvements.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Conducted market research to identify competitive positioning and inform pricing strategies.
- Responded to customers' complaints regarding service and product quality to solve issues.
Housekeeping/Bottle Factory Worker
Adams & Garth Qualified Staffing
Winchester, VA
02.2018 - 07.2018
- Organized cleaning product
- Cleaned two warehouse floors inside and outside areas
- Packed shopping and grind materials
VRS, CWT Housekeeping
Therapeutic and Supported Employment Services
Martinsburg, WV
07.2017 - 01.2018
- Cleaned offices, corridors, stairways and general areas
- Swept, dry mopped, scrubbed, dusted and emptied wastebaskets
- Assigned clean areas, orderly and sanitary condition
- Stocked cleaning materials and equipment needed for work
Food Service Worker
Department of Veteran's Affairs
Martinsburg, WV
09.2016 - 06.2017
- Prepared, set-up and served food
- Performed limited food preparation and replenishes food
- Washed, sorted, peeled, cuts and assembled fruit and vegetable products
- Assembled cold salads, sandwiches, meats, and condiments
- Brewed coffee and replenished cafeteria, steamed tables with hot and cold food items
- Rotated inventory on a first come first serve basis
- Moved covered and stored food for easy access
- Lined up empty RETHERM carts before the beginning of the tray line and cleaned RETHERM carts when returned to the kitchen
Griller, Hostess, and Server
Waffle House
Stephens City, VA
07.2015 - 04.2017
- Took grilled food orders from the waiters
- Seasoned and prepared food items from the grill in accordance with customers' specifications
- Managed portions of grilled food items and garnished
- Regulated temperatures of broilers, grills, and roasters
- Washed, cut, and peeled meats, vegetables before preparing them for cooking
- Tasted and evaluated food items before serving
- Received raw food items from the suppliers
- Labeled and discarded any expired or nearly to expired food items
- Checked and rechecked equipment temperature to ensure accuracy of orders
- Maintained work area by cleaning and sanitized the grills and broiled equipment after each use
- Prepared all food items that appropriately warm-up each day
- Arranged and prepared food items in an aesthetic manner
- Ensured refrigeration and rotation of food items were properly prepared
Human Resources Specialist 42A Military Occupation Specialty
United States Army
Fort Hood, TX
03.2001 - 12.2003
- Provided administrative support for 1500 personnel
- Maintained enlisted rating scheme and provided daily readiness reports (PERSTAT)
- Reviewed and prepared awards, evaluations, promotions, personnel actions, and consolidated reports
- Responsible for accountability and serviceability of equipment over $100,000
- Evaluated personnel qualifications for a special assignment
- Prepared and processed requests for transfer or reassignment
- Processed centralized and decentralized promotions and reduction actions
- Processed classification/reclassification actions
- Prepared DEERS actions and requested for orders
- Prepared, reviewed, and maintained officers and enlisted personnel records
- Monitored suspense actions, initiated, monitored, processed personnel evaluations and transferred records
- Processed personnel for separation and retirement officials
- Processed and executed Personnel Service Center SIDPERS level procedures and actions
- Processed applications for OCS, warrant officers flight training
- Processed recommendations for awards and decorations, bars to reenlistment, suspensions of favorable personnel actions and Initiated action for passports and visas
- Initiated DCPDS training-system overview, basic operator experience
- Processed Identification Cards, Tags, Leave and Passes
- Ordered Temporary Duty and Traveler Personnel Processing, Personnel Security Clearance
- Trained and Reassigned, Retained, Military and Special Pay Programs
Lyman Beech Brooks Library Student Worker
Norfolk State University Library
Norfolk, VA
08.1998 - 12.1999
- Customer Service, data entry
- Checked inventory for damages
- Collected fines
- Answered incoming and outgoing calls
- Stacked and organized books
Public Works
Chesapeake City Hall
Chesapeake, VA
06.1996 - 09.1996
- Customer service, clerk, data entry, and answered phones
Education
Strayer University
Alexandria, VATechnical/Occupational Certificate - undefined
42A AIT School-Fort Jackson
Columbia, SCFine Arts/Education
Norfolk State University
Norfolk, VAGeneral Studies
Lord Fairfax Community College
Middletown, VAAssociate of Arts - BSITSE degree
University of Phoenix (Online)
Tempe, AZSkills
- Customer engagement
- Teamwork and collaboration
- Organizational skills
- Attention to detail
- Relationship building
- Problem-solving aptitude
- Revenue growth
- Inventory management
- Online platforms
- Brand awareness
- Amazon FBA
- Hospitality and accommodation
Accomplishments
- Achieved higher stander customer services through effectively helping with hospitality and salutations.
- Resolved product issue through consumer testing.
- Achieved Administrative Satisfaction high- quality, consistent, and proactive by completing inventory clients or patron and products with accuracy and efficiency.
- Achieved useful by introducing Microsoft Offices for types inventory, graphs, and Excel charts tasks.
Certification
Human Resources, 2001 – Certificate
Languages
English
Professional Working
Spanish
Elementary
Timeline
Amazon Sellers
Amazon Primes Products
01.2021 - 06.2024
Housekeeping/Bottle Factory Worker
Adams & Garth Qualified Staffing
02.2018 - 07.2018
VRS, CWT Housekeeping
Therapeutic and Supported Employment Services
07.2017 - 01.2018
Food Service Worker
Department of Veteran's Affairs
09.2016 - 06.2017
Griller, Hostess, and Server
Waffle House
07.2015 - 04.2017
Human Resources Specialist 42A Military Occupation Specialty
United States Army
03.2001 - 12.2003
Lyman Beech Brooks Library Student Worker
Norfolk State University Library
08.1998 - 12.1999
Public Works
Chesapeake City Hall
06.1996 - 09.1996
Technical/Occupational Certificate - undefined
42A AIT School-Fort Jackson
Fine Arts/Education
Norfolk State University
General Studies
Lord Fairfax Community College
Associate of Arts - BSITSE degree
University of Phoenix (Online)
Strayer University