Felicia Seabrook

• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Updated system with order specifics and customer details, preferences, and billing information.
• Maintained customer accounts in the database system.
• Developed relationships with carriers to ensure reliable transportation services.
• Coordinated timely deliveries of products to serve customers' needs and maintain company loyalty.

Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.

Posted payments and sent reviews and denials.

Received and posted payments from all insurance providers.

Reviewed overpayments and processed refunds to be sent to patients and insurance companies.

Always met the company's productivity standard.

• Submitted claims to insurance companies.
• Collected, posted and managed patient account payments.
• Checked claims coding for accuracy with ICD-10 standards.
• Maintained detailed records of all payments posted in the system.
• Managed all payments processing, invoicing and collections tasks.