Felicia Seeber
Two Harbors,MN
Summary
Detail-oriented professional with extensive experience in cleaning and customer service. Known for punctuality and reliability while ensuring high standards of cleanliness. Committed to enhancing customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Cleaner
North Shore Cleaning Services
Two Harbors, MN
09.2025 - Current
- Cleaned residential and commercial spaces using industry-standard equipment and cleaning solutions.
- Maintained high standards of cleanliness and hygiene in assigned areas.
- Assisted in inventory management of cleaning supplies and equipment.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
MSR III
Two Harbors Federal Cu
Two Harbors, MN
11.2020 - 04.2024
- Assisted members with account inquiries, ensuring prompt and accurate resolutions.
- Processed member transactions efficiently, maintaining high standards of service quality.
- Educated members on product offerings, enhancing overall customer satisfaction and engagement.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Front Desk Clerk and Head Housekeeper
CountryInn of Two Harbors
Two Harbors, MN
06.2018 - 11.2020
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Trained new staff on front desk procedures and customer interaction protocols, enhancing team performance.
- Managed daily operations of housekeeping department, ensuring high cleanliness standards across all guest areas.
- Trained and mentored team members in efficient cleaning techniques and safety protocols.
- Implemented inventory control systems to maintain adequate stock levels of cleaning supplies.
Delivery Driver
Do North Pizzeria
Two Harbors, MN
06.2015 - 06.2018
- Delivered orders promptly while ensuring high-quality customer service.
- Navigated efficiently using GPS technology and local knowledge to optimize delivery routes.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety standards.
- Assisted in training new drivers on delivery procedures and best practices.
- Managed cash transactions accurately, adhering to company policies for handling payments.
Education
High School Diploma -
Two Harbors High School
Two Harbors, MNSkills
- Cleaning and sanitizing
- Customer engagement
- Reliability and punctuality
- Attention to detail
- Excellent customer service
- Friendly, positive attitude
Timeline
Cleaner
North Shore Cleaning Services
09.2025 - Current
MSR III
Two Harbors Federal Cu
11.2020 - 04.2024
Front Desk Clerk and Head Housekeeper
CountryInn of Two Harbors
06.2018 - 11.2020
Delivery Driver
Do North Pizzeria
06.2015 - 06.2018
High School Diploma -
Two Harbors High School