Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Smith

Simpsonville,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Inside Sale Representative

Verizon Wireless
Simpsonville, SC
02.2017 - 10.2024
  • Provided customers with product information, pricing and availability.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Cross-sold additional products or services based on customer needs.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Contacted new and existing customers to discuss product and service solutions.

Sales Support

Charter Communications, Spectrum
Simpsonville, SC
04.2016 - 12.2016
  • Responded to technical questions, billing inquiries and sales support needs.
  • Answered incoming calls from customers, provided customer service and sales support.

Guest Service Representative

Charleston Marriott Hotel
Charleston, SC
02.2008 - 07.2013
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Provided assistance to guests throughout their stay.
  • Answered incoming calls from guests seeking reservations or general information.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Education

High School Diploma -

Summerville High School
Summerville, SC
06-2001

Some College (No Degree) - Business Administration

University of South Carolina
Columbia, SC

Skills

  • Multitasking Abilities
  • Computer Skills
  • Excellent Communication
  • Time Management
  • Analytical Thinking

Timeline

Inside Sale Representative

Verizon Wireless
02.2017 - 10.2024

Sales Support

Charter Communications, Spectrum
04.2016 - 12.2016

Guest Service Representative

Charleston Marriott Hotel
02.2008 - 07.2013

High School Diploma -

Summerville High School

Some College (No Degree) - Business Administration

University of South Carolina

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Felicia Smith